Student and Academic Support (SAS) Lead

Role Description

An opportunity has arisen to join the Student and Academic Support Team in the role of Student and Academic Support (SAS) Lead supporting MK:U. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience.

About the Role

You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.

You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate. It will be important to build good working relationships with students, staff, and partners.

About You

We are looking for a friendly, self-motivated individual who has a passion for high quality customer service. You will be IT literate, including Microsoft packages and database applications. Ideally, you will have experience of academic administration preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment, have a high degree of accuracy and attention to detail and excellent communication skills. You will have experience in managing a team and meeting the needs of your customer/business with high performance standards.