Student Assistant - Newnan Tech West Assistant

About Us

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Job Summary

Student will work with UWG Newnan and the TechWest office located in Newnan, GA. The Student ITS Support Technician provides front-line technology assistance and concierge administrative support for UWG Newnan. This role supports students, faculty, staff, and visitors by delivering excellent customer service, troubleshooting basic technology issues, and assisting with general office operations. As the first point of contact at the Newnan TechWest, the student employee is expected to present a professional and welcoming demeanor at all times. Business casual attire is required during scheduled shifts.

Responsibilities

• Technology Support (TechWest Services):
  • Troubleshoot and resolve issues with personal laptops, desktop computers, iMacs, MacBooks, and smart devices.
  • Assist students with OneLogin, wireless connectivity, and basic system access issues.
  • Scan and remove viruses, malware, and other security threats.
  • Install software updates and assist with application setup.
  • Replace basic hardware components such as RAM and hard drives.
  • Reinstall operating systems as needed.
  • Support limited hardware repairs (e.g., select laptop screen repairs).
  • When parts are required, assist students in identifying and purchasing needed components; installation performed at no labor charge.
• Front Desk & Administrative Support:
  • Greet and assist visitors in a friendly and professional manner; serve as the first point of contact for UWG Newnan.
  • Answer, screen, and route incoming phone calls; take messages as appropriate.
  • Provide accurate information, refer inquiries, and direct visitors to appropriate departments or staff members.
  • Maintain campus directories, lobby presence, and general front-desk organization.
  • Assist staff with projects, events, conferences, and meeting setup/breakdown.
  • Perform general clerical tasks such as filing, copying, scanning, and document preparation.

Required Qualifications

• Support higher-level academic and administrative processes as assigned.
• Must be current UWG enrolled student enrolled in six credit hours with 2.0 grade-point average or higher.
• Strong customer service and communication skills.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Ability to follow technical instructions and maintain confidentiality.
• Dependable, punctual, and able to work independently once trained.

Physical Requirements/ Working Conditions

• Sufficient stamina to walk, stand, bend, twist, kneel, crawl, and squat to connect, install, and troubleshoot computers, mobile devices, and peripheral equipment.
• The ability to lift and/or move up to 25 pounds occasionally.

Preferred Qualifications

• Grade-point average of 2.75 or higher
• Computer Science experience is a plus
• Proficient with computers, efficient with Microsoft Office, experience using outlook documents and can demonstrate working in a multi-tasking environment.
• High level of energy, motivation, persistence, and positive attitude.
• Excellent customer service skills.

Required Documents to Attach

• Resume

Knowledge, Skills, & Abilities

• Basic understanding of computer hardware, software, and troubleshooting concepts.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.