Student Associate - DTS CEAS IT Support
Job Details
Job Title: Student Associate - DTS CEAS IT Support
Posting Start Date: 5/13/26
Work Arrangement: Onsite
Next Lives at the University of Cincinnati
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country."
Primary Duties
Student Worker Position for DTS CEAS IT Support
DTS CEAS IT at the College of Engineering and Applied Science provides IT support for the CEAS Administration and Academic Departments. This includes desktop support for faculty/staff Mac, Windows, and Linux desktop systems.
Responsibilities and Duties
- Provide desktop support for faculty/staff desktop systems, including Mac, Windows, and Linux systems, software, and peripherals
- Install, configure, upgrade, and troubleshoot computer hardware, software, and peripherals (printers, scanners, etc.) for Windows users and a few Mac clients.
- Provide consultative, technical, and training support services.
- Remove computer spyware, adware, and viruses.
- Create and maintain all documentation associated with this position: HW and SW installation and configuration, p.c. inventory, etc.
- Create, configure, and modify user accounts within Active Directory on Windows Server.
- Configure smartphones and tablets to access Exchange e-mail accounts.
Minimum Requirements
- High School Diploma or GED
- Enrolled at a post-secondary institution or a secondary school.
- Enrolled at least part-time (one or more credit hours if at a post-secondary institution), except for summer term, or will be a registered student during the next academic term.
- Must be at least 16 years of age.
- Strong knowledge of Windows 11 systems, software, and peripherals.
- Experience with Mac and Linux system administration, including system monitoring, troubleshooting, and software updates is a plus.
- Excellent communication and customer service skills.
- Ability to quickly learn specialized applications.
- Familiarity with CEAS IT and University labs and policies.
- Knowledge of basic networking concepts.
- Dependable, punctual, and able to work with minimal supervision.
- Flexible and willing to accept changes in priorities as necessary.
- Strong attention to detail.
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