Job Description

• Employment Type: Full-time (35 hours per week)
• Duration: Fixed-term contract (3 years)
• Remuneration: $113926 - $123302 + 17% super + leave loading
• Location: UNSW Kensington Campus

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

As a Student Business Analyst, you will play a key role in shaping and delivering impactful digital experiences and coordinating student engagement across the University. Partnering closely with Human Centred Designers, students and stakeholders, you will analyse and define business requirements to support the development and enhancement of Learning Management Systems (LMS) transformation—driving meaningful improvements to student life.

UNSW is rolling out a new learning management system (LMS), approved in June 2026, as a major university-wide transformation by 2030. Delivered faculty by faculty and aligned with the 2028 Flex-Semester transition for early adopting faculties, it will reshape teaching and learning.

The LMS Program goes beyond technology, combining change, training, and engagement through a human-centred design approach. Joining now means contributing to a high-impact initiative with strong leadership and a multidisciplinary team.

Embedded within an agile squad, you will work in a fast-paced, collaborative scrum environment to translate business needs into practical, scalable solutions. Your expertise will help ensure that student voices and student learning lifecycle initiatives are aligned to strategic priorities, while continuously improving user experience, operational efficiency, and online engagement across the University.

In this role, you will also lead and oversee business analysis engagements, ensuring high-quality outcomes across the transformation of the LMS ecosystem and initiatives. Acting as a trusted advisor, you will bring clarity to complex challenges, guide decision-making, and contribute to the continuous evolution of digital capabilities within the organisation.

Responsibilities Summary:

• Deliver business requirements within an agile scrum environment, actively contributing to all sprint activities and ceremonies.
• Partner with Human Centred Designers, students, and stakeholders to analyse needs, define requirements, and design effective, outcome-focused solutions.
• Guide process improvement initiatives, analysing, documenting, and defining student learning lifecycle business processes and operating models.
• Collaborate across projects with delivery teams, managing scope, impacts, risks, and stakeholder alignment.
• Evaluate and recommend third-party solutions, supporting procurement activities including RFx and vendor selection.
• Work closely with developers and testers to ensure accurate implementation, testing, and successful delivery of solutions.
• Build and maintain strong stakeholder relationships across students, faculties, business, IT, and vendor groups.
• Provide leadership in business analysis practices, including recommending approaches, mentoring team members, and improving standards.
• Support system knowledge, governance, and operations, including user support, alignment with UNSW values, and health and safety compliance.

Skills and Experience Summary:

• Proven understanding in business analysis and collaboration.
• Currently undertaking tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience.
• Experience as a business analyst or equivalent experience in business system analysis or business systems support role, in a large and complex organisation, ideally in higher education.
• Knowledge of and experience in an Agile delivery model (Scrum/Kanban).
• High-level knowledge and competency in the use of professional business analysis techniques and methods.
• Developed skills in the use of standard office toolsets including the MS Office suite, drawing/diagramming tools and project management tools.
• Experience in consultation, influencing and negotiation skills and ability to engage effectively with diverse range of stakeholders at different levels within an organisation to achieve successful outcomes.
• Demonstrated strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Proven excellent interpersonal and communication skills (both written and verbal) with the ability to establish effective working relationships with fellow IT colleagues, the business and other stakeholders.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.