Student Casework Manager, Full time 1.0. FTE

Who we are

Now rated a top three modern University in London, we provide an engaging portfolio of apprenticeships, short courses, undergraduate and postgraduate degrees. We also have an excellent research profile and were jointly recognised as the best modern university in the country for research, and the highest-ranked modern university in London in REF2021.

The Role

We are recruiting to the role of Student Casework Manager to join our collegiate and supportive Governance and Legal Office team. This is an exciting opportunity to play a central role in ensuring fair, effective and legally compliant management of student casework including academic appeals, student complaints, student disciplinary and fitness to practise matters. The post-holder will report to the Head of Legal Services.

This is a complex and interesting role and requires an individual with highly developed communication and analytical skills, and who is an effective problem solver and negotiator. The post-holder will have experience of dealing with complex student casework and will be comfortable advising and influencing senior University staff.

Key responsibilities will include:

• Managing the Student Casework Team and overseeing the delivery of a high-quality casework service to students and staff.
• Leading the administration of academic appeals, student complaints, disciplinary and fitness to practise processes.
• Advising senior colleagues on complex student casework matters and developing appropriate case management strategies.
• Supporting the development and continuous improvement of casework policies, procedures and systems in line with sector best practice and regulatory requirements.

The successful candidate will have skills and experience in:

• Managing complex student casework within a higher education or comparable regulatory environment.
• Interpreting and applying policy, procedure and relevant legal principles with sound judgement and attention to detail.
• Building effective working relationships and communicating confidently with colleagues and stakeholders at all levels.
• Leading and developing teams in a busy and deadline-driven environment