Student Casework Manager

Regent's University London – Student Experience

Regent’s University London is a private university with a stunning Central London campus, right in the heart of Royal Regent’s Park.

• Salary: From £42K to £52K per annum (depending on skills and experience)
• Contract type: Permanent
• Closing date: Midnight, Wednesday 1 April

We are seeking a Student Casework Manager to play a key role at Regent’s University London in supporting a peerless Student Experience by overseeing the effective management and decision-making of student cases, including Exceptional Circumstances, Misconduct & Appeals.

You will act as a key point of coordination across academic schools and professional services, by ensuring student issues are handled promptly, fairly, and in accordance with university policies and sector good practice. You will require high‑level judgment, strong interpersonal skills, and meticulous attention to detail, to guide complex cases to resolution and contribute to a positive, student‑centered culture across the institution.

You will also oversee a small team and ensure that all casework decisions stand up to external scrutiny (regulatory and/or legal).

To be successful, you should have an excellent understanding of Registry functions, specifically student records and casework. In addition, you should have a background in leading and developing high-performing teams, strong interpersonal and communication skills and a track record of overseeing or issuing outcomes that are fair, proportionate and in line with relevant Regulation or Policy.

Interviews will likely be held week commencing 13th April.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street station
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role

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