"Student Centre Customer Service Assistant"

University of Westminster - Student and Academic Services

This post is part-time, 34 hours per week and fixed term for two years.

The salary stated above is the pro-rata amount, the full time salary would be:

£32,185 – £35,066 per annum (Incl. LWA).

The post is open to graduates of the University of Westminster and is positioned within the Student Centre team, delivering first-line support for the majority of the University's student services.

The post holder will enjoy working on busy service points and answering customer enquiries in person, over the phone, and online. They will appreciate working in a dynamic and changing environment, with opportunities to learn and develop skills. The successful candidate will have previous experience of customer service and meet the criteria set out in the person specification. They will work well with a diverse range of customers and have excellent communication and information handling skills. They will also enjoy working collaboratively and flexibly as part of a number of teams.

Although this role is based at our Harrow campus, there is an expectation that staff remain flexible to work across our other campuses based at Cavendish and Marylebone.

To apply for this vacancy please click 'Apply' above. Further information can be found in the job description and person specification, which can be accessed through this link too.

At the University of Westminster, diversity, inclusion and equality of opportunity are at the core of how we engage with students, colleagues, applicants, visitors and all our stakeholders.

We are fully committed to enabling a supportive and safe learning and working environment which is equitable, diverse and inclusive, is based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable.

The University has adopted Smart Working principles to support and further our Equality, Diversity and Inclusion aims of being an inclusive, collaborative and flexible employer. Further details of Smart Working can be discussed at interview stage.

Closing date: midnight on 05 January 2026

Interviews are likely to be held on: 15 January 2026

Administrative contact (for queries only): Recruitment@westminster.ac.uk