Student Engagement Assistant

Student Engagement Assistant

Northeastern University London

Location: London, campus-based (full-time)

Hours: 37.5 hours a week (09.00 to 17.30, Monday to Friday)

Benefits: Generous benefits package including 25 days holiday allowance (33 including Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)

Start: August 2026

Reports to: Programme Manager

The Student Engagement Assistant would suit a recent graduate who is looking to work in higher education and gain experience in Student operations. As Student Engagement Assistant you will be based at the main student helpdesk on campus “First Point” across both Devon House and PKSN and be the first point of contact for student and community queries.

Duties and Responsibilities

• Provide accurate guidance about key services and signpost to appropriate departments such as Academic Advising, Events, Finance, Registry, Residence Life, Student Engagement, Student Support, Office of Global Services UK, etc.
• Day-to-day management, including sales and stock control, of the University brand merchandise shop.
• Learn and be confident with all aspects of the campus facilities and amenities and the local area, including welfare facilities, teaching, collaboration and event spaces, technology, study spaces etc.
• Basic assistance to students on navigating key online resources, such as VLE, timetable, Wi-Fi access, Target Connect, attendance technology etc.
• Learn and be confident with university policies and procedures to be able to appropriately signpost students.
• Undertake regular reviews of the First Point queries, taking notice of patterns and proactively making recommendations to relevant departments to address identified gaps in resources or support.
• Actively participate as a member of the wider Student Engagement team, providing general administrative support as required and assigned.
• Work flexibly within the staff body and contribute towards the overall success of the services provided to students.
• Ensure that the highest standard of service excellence is maintained at all times.
• Support on university events, especially those occurring outside of normal operating hours, including evening and weekend events.

Person Specification Criteria (Essential / Desirable)

• Educated to degree level, or can demonstrate equivalent experience suitable to this role [E]
• Experience in a student services role in an educational setting [D]
• Experience in a customer service role [E]
• Experience of student activities and events [E]
• Excellent interpersonal and communications skills [E]
• Able to work collaboratively and effectively in a team environment [E]
• A professional, positive and welcoming demeanour [E]
• Ability to deal calmly and effectively with individuals and enquiries [E]
• Ability to build and maintain strong professional relationships [E]
• Excellent organisation skills, keen attention to detail and ability to manage and prioritise a diverse workload [E]