Teaching and Learning Administrator (x2 posts)

About us

The UCL School of Management is home to UCL’s business and management research and education programmes. The School has forged a reputation for world-leading research and teaching in innovation management, the creation and growth of technology-intensive organisations, business analytics, and entrepreneurship.

The research undertaken at the UCL School of Management has been rated as ‘world-leading’ and ‘internationally excellent’ in the Research Excellence Framework 2021 (REF), placing us 2nd in the UK for Business and Management.

The School is home to over 2,300 students, with more than 55% from outside the UK. The School’s faculty members also come from all over the world, with PhDs from Harvard, MIT, Stanford, Columbia, UCLA, Northwestern, Cornell, Duke, Cambridge, and London Business School, among others.

The UCL School of Management takes full advantage of being part of a world-leading university through its interdisciplinary outlook. It builds on close collaborations in both research and education with other UCL departments, including computer science, engineering, economics, psychology, public policy, statistics and medical sciences.

About the role

Under the direction of the respective Programme Administrators, the post holder will provide comprehensive support to teaching and learning activities covering the full student lifecycle, including applicant and current student queries, module enrolment, attendance and engagement monitoring, assessment and examination administration, ensuring effective procedures are documented and implemented.

This post will assist in achieving a high-quality and timely service to current and prospective students and staff relating to the designated modules/programmes and beyond, including supporting committees and quality assurance processes.

Salary: UCL Grade 6 £36,433 to £41,833 per annum (including London Allowance)

About you

The ideal candidate will be educated to at least GCSE level, with a minimum of five passes at Grade C or above (including Mathematics and English Language), or possess equivalent qualifications or relevant professional experience. They will have proven administrative experience within a higher or further education setting, or a similar teaching and learning environment, alongside familiarity with online learning platforms. Strong communication skills, both written and verbal, are essential, with the ability to engage effectively and professionally with a wide range of individuals in an academic context.

The role requires excellent interpersonal skills and the ability to build and maintain effective working relationships with staff at all levels. The successful candidate will demonstrate a professional approach, exercising tact and discretion when dealing with colleagues, students, and stakeholders. They will be highly organised, with the ability to prioritise their workload, manage competing demands, and perform efficiently under pressure in a high-volume environment. Strong IT skills are also essential, including proficiency in Microsoft Office applications, shared online documents, video conferencing systems, email, and general internet use.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and, for our Grade 9 and 10 roles, women.