"Student Engagement Officer"

City St George’s, University of London - Student Services

Placed On: 19th December 2025

Closes: 11th January 2026

Job Ref: CLS00097

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.

Background

The City Law School is the first in London and University of London to educate students and practitioners at all stages of legal education. The School has made significant advances in both research and education and seeks to build upon that success to become one of the UK’s leading law schools as it takes advantage of the new regulatory landscape for legal education. An opportunity has arisen for a Student Engagement Officer to join us on a fixed-term contract.

Responsibilities

The appointed Student Engagement Officer will be responsible for helping to identify and address barriers which prevent students from engaging with learning. This includes providing administrative support for attendance and engagement monitoring, and other related processes; working with students and support services to identify and address concerns relating to students, and ensuring the reasonable adjustments policy is implemented effectively.

Person Specification

The successful candidate will be educated to degree level or equivalent and have relevant experience of working in a busy customer focused environment ideally, in Higher Education or a similar setting. They should be confident using IT systems, including MS office packages, spreadsheets and databases. Experience of student records systems (particularly SITS) is highly desirable. The successful candidate will have well-developed verbal and written communication skills, proven ability to draft correspondence and reports, knowledge of data protection requirements and experience of handling sensitive information. They will also have excellent organisational skills, the ability to analyse problems and identify solutions and the ability to work with a high degree of accuracy and attention to detail.

Additional Information

Closing date for application : 11 January 2026 at 23:59pm

The selection process will involve an interview and an assessed exercise. Further details will be confirmed at the interview stage.

City St George’s:

• offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
• is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
• Welcomes applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
• Operates a guaranteed interview scheme for disabled applicants.
• Subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, (at least 60%) of their usual working time on campus each week. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities.

Regardless of where colleagues are working, City St George’s, University of London’s premises will be their primary and contractual place of work.