Position Summary
The Student Experience Administrator provides high-quality administrative and operational support within the Student Experience Team to deliver an outstanding student experience across the Faculty of Medicine & Health. Based at the Health Translation Hub (HTH), the role supports the Faculty's selection and admissions processes, student onboarding, outreach and recruitment activities, and a range of student experience initiatives.
Reporting to the Student Experience Team Lead, the role coordinates administrative activities relating to the Medicine (BMedMD) selection process for both domestic and international applicants, responds to enquiries from students and stakeholders, supports student recruitment and orientation activities, provides governance support to committees and working groups, maintains student-facing information, and contributes to continuous improvement initiatives.
Some Key Skills Required:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Demonstrated experience providing high-quality administrative support, with strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities, maintain accuracy, and meet competing deadlines in a fast-paced environment.
- Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently.
- Well-developed interpersonal and written and verbal communication skills.
- High proficiency in computer literacy, working with a range of computer systems and applications, including Microsoft Office 365 suite (Teams, One Drive, Excel, Word, PowerPoint, Outlook, Power BI and Power Automate) and using enterprise systems.
- Demonstrated experience providing effective customer service and support to clients at all levels.
- Understanding of student admissions and onboarding processes within the Higher Education Sector (desirable).
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