"Student Experience Advisor"

Job no: 501389

Work type: Professional

Location: Bruce

Categories: Administration, Student Support

• Join the Faculty of Arts and Design and elevate student success at the University of Canberra
• UC Level 5, $77,292 pa - $87,815 pa + 17% Super
• Full Time, 2-Year Fixed Term Opportunity

About Us:

UC has curiosity, ambition and inclusiveness at its core. We challenge the status quo through the pursuit of excellence in teaching, learning and research. Our place-based commitment ensures that we visibly serve Canberra’s community and the surrounding region with impact on the nation. The University of Canberra is ranked in the top five universities globally for reducing inequalities (THE Impact Rankings, 2023).

About the Opportunity:

The Faculty of Arts and Design is seeking an enthusiastic Student Experience Advisor to join its dynamic team.

Reporting to the Manager Student Experience (Education and Engagement), you will be pivotal in supporting the development and implementation of policies providing course level information to students and procedural advice to academic staff.

The successful candidate will have demonstrated work experience in student experience and customer service with the ability to build, maintain and manage relationships with a wide range of stakeholders. We are looking for a motivated and adaptable individual with a can-do attitude and a high attention to detail. Whilst not essential, previous experience using Callista or CRM systems will be highly regarded.

Offerings/ Benefits/ Culture:

The University offers excellent conditions and benefits such as flexible, family-friendly policies, on site gym, on site medical services, a supermarket and childcare facilities.

Connected – A Decadal Strategy 2023-2032 sets a goal to be the national sector leader in equity, diversity, inclusion and access, and the ambitious goals of our Aboriginal and Torres Strait Islander Strategic Plan are designed to ensure that our Indigenous students and staff flourish in a welcoming and culturally safe environment. UC encourages applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups.

The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au (For positions UC 8 and above that don’t require a WWVP) The successful applicant will be subject to a police check as one of their pre-employment requirements.

How to Apply:

To be considered for this position, we require your CV only, explaining what skills you would bring to the role; no additional documents are necessary.

Submit your CV through the “Apply Now” tab. We kindly ask that you take this opportunity to align your CV with the Position Description, ensuring that your skills and experience are clearly articulated in connection with the specific requirements of the role.

If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.

Working rights: Applicants who wish to apply for this position should have valid working rights or eligibility to obtain a work visa for Australia.

For job specific information: please contact Dee Adam, Manager, Student Experience at dee.adam@canberra.edu.au.

Recruitment and application questions: please contact the Talent Acquisition team on 02 6206 3867 or email uctalent@canberra.edu.au

Closing date: 11.55pm, Sunday 04 August 2024

Advertised: 19 Jul 2024 AUS Eastern Standard Time