provides effective triage by identifying student needs, providing basic assistance, and connecting students with the appropriate office, staff member, or campus resource. Through these efforts, the position helps remove barriers and supports student enrollment, engagement, persistence, retention, and completion.
Key
Responsibilities:
- Serve as the first point of contact for students visiting Student Services.
- Answer the main
college phone line and direct calls, questions, and students to the appropriate office or staff member. - Assist students with FAFSA
completion and basic financial aid questions as needed. - Assist prospective students with admissions application completion and
general enrollment questions. - Check students in for appointments with Advising, Financial Aid, Admissions, Registrar, Care Center,
and other Student Services areas. - Provide general information about campus programs, services, resources, and
processes. - Help students navigate Student Services and make appropriate referrals or warm handoffs when additional assistance is
needed. - Provide general assistance with forms, paperwork, and other routine student needs.
- Provide student success
workshops and informational sessions as needed on topics such as navigating college, financial aid, enrollment processes, and
available student resources.
* Support outreach and follow-up efforts designed to remove barriers and help students remain engaged and
enrolled. - Manage and develop Student Services work study student employees.
- Assist with initiatives focused on
student persistence, retention, and completion.
* Provide a welcoming, accessible, and student-centered experience that
helps students feel connected to the College and confident in navigating their educational journey. - Serve as an active member of the
Student Services team. - Other duties as assigned.
Qualifications - Associate degree in education, student
services, business, or a related field; or an equivalent combination of education and experience. - Experience in higher education
preferred. - Supervisory experience preferred.
- Strong communication, organizational, and customer service
skills. - Ability to manage detailed records, interpret policies, and maintain confidentiality.
- Proficiency with Microsoft
Office, student information systems/databases, and other technology. - Valid driver's license or reliable transportation.
How to Apply: To apply, please complete the application form at mctc.edu/job-postings. The form will require you to submit a copy
of your resume, unofficial transcripts, and a list of 3 professional references in addition to completing the form. Applications will be
accepted until October 9, 2026 at 11:59pm for first priority, with the job remaining open until filled.
All positions are subject to
pre-employment background checks. Official transcripts must be submitted prior to the beginning of employment for all positions. For
additional information, call 304-710-3272.
Only complete applications will be given full consideration.
If you need
assistance with this job posting, please contact us at the phone number above or at hr@mctc.edu.
