"Student Experience Coordinator"

Student Experience Coordinator

Company: Maria College

Job Location:

Category: Student Affairs and Services

Type: Full-Time

Email: resumes@mariacollege.edu

Position Summary

The Student Experience Coordinator is a dynamic and service-oriented professional responsible for the support of student-facing communications, transactions, and visitor experience of future Maria College students from first contact through enrollment. This includes organizing and co-hosting daily campus visits, registration/onboarding, orientation, and the handling of email and telephone communications across campus offices. This role ensures welcoming and informative experience for new students and their families, acting as a liaison between admissions, financial aid, registrar, advising and student support to optimize the prospective student experience and College enrollment.

Major Duties and Responsibilities:

• Serve as a primary contact for prospective student visitor inquiries via phone, email, and campus information systems; track registrations and confirmations and share across appropriate campus office.
• Support operations and greet the main College telephone line, as well as provide back-up telephone support for Admissions, Registrar, and Student Financial Services as assigned.
• Act as the initial greeter and host for on-campus visitors identifying and directing guests to best-fit offices to complete critical enrollment documents and processes on behalf of Admissions, Registrar, Advising, and Student Financial Services.
• Schedule and manage appointments and assignments of regular on- and off-campus visits and events, including daily tours, virtual visitors, and recruitment travel.
• Assist students with initiating enrollment-based applications and processes, from the admissions application, FAFSA, and campus SIS/LMS systems.
• Collect and process final enrollment documentation, such as final transcripts, immunizations, and transcripts
• Prepare and distribute visit materials (e.g., agendas, maps, presentations), coordinate campus logistics (facilities, signage), and ensure seamless experience. Track and manage inventory of related publications and tools.
• Maintain accurate records in CRM or SIS regarding campus visit counts, event participation, follow-up activities.
• Understanding of and commitment to the mission of the College.

Additional Responsibilities:

• Availability for occasional weekly evening hours and monthly weekend hours as needed.
• Frequent on-campus mobility—standing, walking, lifting materials—and occasional campus driving or coordination.

Essential Functions

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

Knowledge, Skills, and Abilities:

• Strong communication skills, both oral and written.
• Must possess exceptional interpersonal skills to interact with students, College staff, and faculty.
• Excellent organizational skills with attention to detail and the ability to work in a fast-paced environment.

Technology Skills:

• Intermediate competency in Windows operating environment using MS Office applications e-mail, and internet-based databases.

Education and Experience:

• Associate degree or equivalent required; bachelor’s degree preferred.
• Experience working with a diverse populations in an academic, hospitality or customer service environment

Salary: $40,000 – $45,000 (based on experience)

Interested candidates must submit cover letter and resume to resumes@mariacollege.edu with “Student Experience Coordinator” in the subject line.