Job Description: Interesting and varied role Pivotal role in delivery of our students’ experience and success Dynamic organisation Auckland University
of Technology (AUT) is bold and unapologetically different, centred on students and grounded in Knowledge that Works driven by talented, progressive people. We are New Zealand’s newest university, ranked 5-stars by QS Universities 2025 and a place of opportunity where more than 26,000 students with talent and potential succeed, supported by a community of more than 4,000 staff based primarily across three Auckland campuses. Built on collaboration, shared purpose and the values of Pono (fact, truth, reality, integrity), Tika (acting accordingly, doing what is needed, ethical expression), and Aroha (empathy, care, compassion). AUT offers an innovative, forward-thinking environment where committed people work together to improve outcomes for students, communities, and the world. Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs. AUT’s award-winning Student Services and Administration directorate is dedicated to delivering exceptional student-centred experiences across the entire learner journey, from enrolment through to graduation and beyond. Bringing together high-impact services in student administration, wellbeing and support, governance, systems, and operational delivery, the directorate works collaboratively with academic and professional teams to enable student success and institutional effectiveness. It offers professionals the opportunity to make a meaningful difference in a large, diverse university environment - combining purpose-led work, continuous improvement, and a strong focus on equity, service excellence and positive outcomes for students and staff. To learn more about Student Support Services at AUT, please click here: https://www.aut.ac.nz/student-life/support-services The Opportunity | Te Whiwhinga mahi An exciting opportunity has become available to join our team supporting students along their academic journey. If you are an insightful and collaborative professional who is passionate about the well-being and success of young people, we want to talk to you! The Student Feedback & Conduct Advisor manages our feedback channels and response process for students and other stakeholders. It supports continuous improvement of the student experience and administration for the Support to Study Code, with attendance at case reviews and panel meetings, ensuring students have a positive and academically successful experience at AUT. It also supports triage and coordination of the university response to student information requests in accordance with the Privacy Act. What we offer | Ngā āhuatanga kei a mātou At AUT you’ll be part of a values-led university with a strong, caring culture, flexible working, generous annual leave and support to thrive in your role and career. We provide the tools, trust, recognition frameworks and cultural capability development programmes to help you make a meaningful contribution. Learn more about our competitive benefits tailored to all staff . We offer: Flexible working and a strong, caring culture that supports belonging. Recognition frameworks that reflect your contribution and how you live our values. The tools and trust to make a meaningful difference every day. Māori and Pacific development programmes that strengthen our shared purpose. Cultural capability uplift development programmes for all staff As a professional member of staff at AUT, you’ll help keep us moving forward. From improving our services and streamlining our systems to supporting the experiences of students and staff across our campuses. By working collaboratively, solving problems and driving practical improvements, you’ll play a vital role in helping us operate smoothly, raise our profile, and evolve what we do, every day. You will bring an open, engaging, and collaborative approach, with the flexibility to respond to changing requirements, and actively contribute to a positive and collegial environment. You will demonstrate cultural humility, awareness, and respect when engaging with indigenous peoples and culturally diverse communities. Experience supporting indigenous, equity, or inclusion-focused initiatives is highly desirable. Specific Benefits Professional development and funded study pathways to keep you moving forward Free gym membership About you | Ko wai koe As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture. You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued. To be successful in this role, you will have: A minimum of seven years’ experience in a similar role Experience working with and applying policy, statutes, and principles of law Demonstrable experience delivering outstanding customer service to a range of stakeholders Advanced complex problem-solving and time management skills along with sound judgement Legal, compliance, and/or conflict resolution qualifications would be an advantage A commitment to equity, diversity and inclusion. Supportive of AUT’s Te Aronui journey ( https://www.aut.ac.nz/about/maori/auts-commitment-to-Te-Tiriti-o-Waitangi ). Your familiarity with relevant legislation, your energy, passion, and commitment to the outstanding experience and wellbeing of our students, will all contribute to your success in this challenging and rewarding work. How to apply | Me pēhea te tuku tono Along with your CV, please ensure you submit a cover letter that a) explains why this role (and AUT) is of interest, and b) addresses how you feel you meet some, or all, of the key criteria listed above. Please feel free to add any further comments you feel may also support your application. Please note: all applications must be submitted through the online application process on AUT’s careers website. Further Information | Pārongo Anō Start Date: 07 January 2027 Salary Ranges | Ngā Utu: $ 78,393 – $ 83,103 per annum (dependent on experience and qualifications) For further information : please send us an enquiry here or call 09 921 9499. Closing Date | Te rā aukati: 19th November 2026, at 11:55 pm. Job Reference | Tohutoro Mahi: 97068 *Full-time denotes 37.5 hours per week At AUT we strive to be a place where people love to work and learn. We are committed to te Tiriti, excellence and inclusivity and aspire to be the University of choice for Māori and Pacific communities. We welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs. Please note that all applications must be submitted through the online application process. For further information, please send us an enquiry here or call 921 9499 . Please note we are happy to answer your questions but we do not accept applications by email. You will need to apply through the standard registration process. Nā tō rourou, nā taku rourou ka ora ai te iwi. With your food basket and my food basket, the people will thrive. Posted: 2026-11-05
