Student Fees Administrator

• Join Student Administration in the Graduations, Fees and Scholarships team
• Fixed-term (until December 2026) position at our Hawthorn campus
• HEW Level 4 salary + 17% super and staff benefits

About the Role

The Student Fees Administrator reports to the Fees and Scholarships Team Leader and contributes to the delivery of high-level customer service to both internal and external customers of the University. The role operates with a strong team focus and responds to client needs in a dynamic environment.

This position delivers accurate, compliant and up-to-date advice on student fees and is responsible for resolving fee-related issues. Key functions include administering Commonwealth Supported Places (CSP), processing student loans, managing student and sponsor receipting, supporting cancellation and reinstatement processes, and issuing Statements of Account in line with policy and compliance requirements.

The role plays a key part in the administration of student debt-related processes, including CSP and ESOS cancellations, and works closely with internal teams such as Enrolments, Finance, Marketing and ESOS Compliance to ensure accurate student communications and timely outcomes. The position also contributes to the efficient and effective delivery of services across the Graduations, Fees and Scholarships team and broader Student Administration. 

About You

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Delivering high-quality administrative support within a client-focused environment
• Process student and sponsor receipting and generate Statements of Account in line with compliance requirements
• Supporting fee adjustments, cancellations and reinstatements, including pre- and post-census activity
• Responding to fee payment extension enquiries and assist with student debt processes, including referrals to external collection agencies
• Building and maintaining positive relationships with internal and external stakeholders through clear, timely and ethical communication
• Contributing to continuous improvement through process reviews, quality initiatives and participation in team planning activities
• Demonstrating flexibility and adaptability to meet changing business needs while working independently and collaboratively within a team 

Qualifications

• Completion of a diploma-level qualification with relevant work experience, or certificate-level qualification with post-certificate relevant experience, or an equivalent combination of relevant experience and/or education
• A valid Working with Children Check (or ability to obtain prior to or upon commencement) 

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

•    Flexible working arrangements, including hybrid options and generous parental leave 
•    Exclusive staff discounts, including discounted Medibank health insurance and 50% off Swinburne courses 
•    17% superannuation and salary packaging options 

Want to learn more? Head over to our benefits page! 

To Apply 

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au

Applications Close: Tuesday 5th May 2026 11:30pm 

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. 

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

_Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to the Talent Acquisition team at talentacquisition@swin.edu.au (general enquiries will not be answered by phone)._

Victoria’s Commitment to Action: Improving international student employment outcomes.As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. 

_As a Circle Back Initiative Employer, we commit to responding to every applicant._#LI-SW 

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