Student Financial Relations Coordinator

Job Summary

The Student Financial Relations Coordinator supports the effective and compliant day-to-day operations of the Student Financial Services (SFS) office while serving as the primary point of contact for students and families. This role combines front-line student service with responsibility for office operations, document management, and coordination of key administrative processes.

Reporting to the Senior Director of Student Financial Services, Student Financial Relations Coordinator plays a central role in delivering high-quality student service and maintaining efficient office operations.

Essential Functions

I. Student Service and Communication (40%)

• Front-Line Customer Service & Financial Counseling: Interpret and apply complex federal, state, and institutional regulations to provide technical counsel to students and families.
• Information Dissemination: Clearly and accurately explain complex financial aid topics.
• Triage and Referrals: Assess the nature of student inquiries and either resolve them directly or direct them to the appropriate SFS team member.
• Communication Management: Manage the office's general email inbox and phone lines.

II. Office Operations and Administration (40%)

• Office Management: Evaluate and improve office operational workflows; recruit, hire, train, and conduct performance evaluations for student employees.
• Document Management: Manage the intake, logging, tracking, and filing of all financial aid documents.
• Process Coordination: Coordinate and manage essential office processes.

III. Outreach and Engagement (10%)

• Coordinate SFS outreach activities for prospective and enrolled students and their families.

IV. Student Health Insurance Lifecycle Management (10%)

• Administer the end to end Student Health Insurance (SHIP) process.

Position Qualifications

Minimum Qualifications: Bachelor’s degree preferred, or a combination of education and significant professional experience in financial aid or higher education administration. Demonstrated excellent interpersonal, written, and verbal communication skills. Proficiency with Microsoft Office Suite and experience working with database/information management systems.

Preferred Qualifications: Experience working in a college or university setting, especially in Student Financial Aid, Registrar's, or Student Accounts office. Demonstrated ability to interpret and apply complex federal Title IV regulations.

To Apply

Interested candidates should apply electronically by clicking the “Apply Now” button on the Colby College website. Please upload a cover letter and resume to your application.