Manages and implements Financial Literacy/Default Prevention program

Manages Policy and Procedure library for financial aid office

Responds to students and families in a responsive and friendly manner about methods on how to pay for their education and financial aid eligibility. Must have the ability to explain Title IV, state and institutional regulations

Answers questions, inquiries or requests from students and other authorized parties in writing, in person or over the phone regarding financial aid programs and eligibility application procedures and costs

Participation in training seminars, conferences, committee meetings in order to maintain current on all Title IV financial aid rules and regulations

Represent department and the University favorably and in accordance with established Core Values and expectations

Maintain financial literacy web page

Host financial literacy events on campus

Present to incoming and continuing students on the financial aid process

Maintains policies and procedures and monitors the department's web content and updates as necessary

Perform other duties as assigned or directed to meet the goals and objectives of the organization

Advising and Counseling: Serve as primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid and student accounts, this can include account inquiries related to FAFSA, Private loan selection, billing and payments.

Customer Service & Student Engagement: Strong ability to provide compassionate, solution-focused customer service, assisting students and families with financial aid, billing concerns, and payment options. Proficient in crisis management and intervention techniques to support students in financial, academic, or personal distress.

Qualifications:

• Bachelor's degree required
• One to two years' experience in higher education or a financial aid office preferred
• Knowledge and understanding of Federal Student Aid programs essential
• Working knowledge of Department of Education software
• Workday Student experience a plus
• Required initiative and the ability to work effectively under minimal supervision
• Excellent verbal and written communication skills
• High level of proficiency with Microsoft Office applications

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!



To apply, visit https://kansascity.wd1.myworkdayjobs.com/en-US/Jobs/job/Joplin-Campus/Financial-Aid-Coordinator_R-0002823

About Kansas City University
Founded in 1916, Kansas City University (KCU) is a fully accredited, private not-for-private health sciences university with Colleges of Osteopathic Medicine, Biosciences and Dental Medicine, and campuses in Kansas City and Joplin, Mo. The College of Osteopathic Medicine is the fourth-largest medical school in the U.S. and the leading producer of physicians in Missouri. It ranks #1 for producing physicians who practice in primary care, rural areas and underserved regions in the state. KCU's Center for Population Health and Equity addresses the variables that affect a population's health and contribute to health disparities, while better preparing students for professional practice. KCU offers doctoral degrees in osteopathic medicine, dental medicine and clinical psychology and a master's degree in biomedical sciences. Dual degree offerings include master's degrees in business administration in health care leadership, public health, and bioethics. A new Master of Health Sciences - Anesthesiologist Assistant program is scheduled to launch in January 2026.



je-c7df999d76ec462aaee5a7e99489d303

Manages and implements Financial Literacy/Default Prevention program

Manages Policy and Procedure library for financial aid office

Responds to students and families in a responsive and friendly manner about methods on how to pay for their education and financial aid eligibility. Must have the ability to explain Title IV, state and institutional regulations

Answers questions, inquiries or requests from students and other authorized parties in writing, in person or over the phone regarding financial aid programs and eligibility application procedures and costs

Participation in training seminars, conferences, committee meetings in order to maintain current on all Title IV financial aid rules and regulations

Represent department and the University favorably and in accordance with established Core Values and expectations

Maintain financial literacy web page

Host financial literacy events on campus

Present to incoming and continuing students on the financial aid process

Maintains policies and procedures and monitors the department's web content and updates as necessary

Perform other duties as assigned or directed to meet the goals and objectives of the organization

Advising and Counseling: Serve as primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid and student accounts, this can include account inquiries related to FAFSA, Private loan selection, billing and payments.

Customer Service & Student Engagement: Strong ability to provide compassionate, solution-focused customer service, assisting students and families with financial aid, billing concerns, and payment options. Proficient in crisis management and intervention techniques to support students in financial, academic, or personal distress.

Qualifications:

• Bachelor's degree required
• One to two years' experience in higher education or a financial aid office preferred
• Knowledge and understanding of Federal Student Aid programs essential
• Working knowledge of Department of Education software
• Workday Student experience a plus
• Required initiative and the ability to work effectively under minimal supervision
• Excellent verbal and written communication skills
• High level of proficiency with Microsoft Office applications

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!



To apply, visit https://kansascity.wd1.myworkdayjobs.com/en-US/Jobs/job/Joplin-Campus/Financial-Aid-Coordinator_R-0002823

About Kansas City University
Founded in 1916, Kansas City University (KCU) is a fully accredited, private not-for-private health sciences university with Colleges of Osteopathic Medicine, Biosciences and Dental Medicine, and campuses in Kansas City and Joplin, Mo. The College of Osteopathic Medicine is the fourth-largest medical school in the U.S. and the leading producer of physicians in Missouri. It ranks #1 for producing physicians who practice in primary care, rural areas and underserved regions in the state. KCU's Center for Population Health and Equity addresses the variables that affect a population's health and contribute to health disparities, while better preparing students for professional practice. KCU offers doctoral degrees in osteopathic medicine, dental medicine and clinical psychology and a master's degree in biomedical sciences. Dual degree offerings include master's degrees in business administration in health care leadership, public health, and bioethics. A new Master of Health Sciences - Anesthesiologist Assistant program is scheduled to launch in January 2026.



je-c7df999d76ec462aaee5a7e99489d303