"STUDENT FINANCIAL SERVICES SPECIALIST #00096097"

Hiring Department

Student Financial Services

Job Description

The Student Financial Services Specialist plays a vital role in managing the financial operations that support student account services. This position is responsible for overseeing student accounts operations such as third-party billing, processing deposits and refunds, managing loan and student collections, handling private scholarships and waivers, and supporting financial system item type setup and account reconciliation. The specialist ensures timely, accurate processing of transactions, compliance with institutional policies, and contributes to an efficient and student-centered financial services experience.

Key Responsibilities:

• Coordinate and process billing for third-party sponsors (e.g., government agencies, military, employers)
• Maintain documentation of sponsor agreements and ensure accurate application of payments
• Monitor accounts and follow up on outstanding balances or documentation issues
• Process student and departmental deposits, ensuring accurate recording and coding
• Track and reconcile deposit activity, maintaining compliance with cash handling procedures
• Manage past-due student accounts, initiate collection processes, and communicate with students regarding balances
• Oversee institutional loan collection efforts, including tracking, billing, and coordination with loan servicers
• Prepare collection reports and assist with external collection agency referrals as needed
• Review and process student account refunds in accordance with institutional and regulatory guidelines
• Ensure timely disbursement of excess financial aid or overpayments
• Process tuition and fee waivers, verifying eligibility and ensuring proper application to accounts
• Coordinate the receipt and application of private/external scholarship funds
• Maintain documentation and communication with donors and students regarding scholarship awards
• Assist with the setup and maintenance of item types in the student information system to ensure accurate billing, disbursement, and reporting
• Collaborate with SFS staff to ensure proper configuration and testing of new item types
• Perform regular reconciliations of assigned accounts, including third-party, deposit, and refund accounts
• Identify and resolve discrepancies, prepare financial reports, and support audit processes
• Perform other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $18.87-$20.00 hourly. Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. Grade: GGS 8 University Title: STUDENT SUPPORT SPECIALIST SR

Application Deadline

Applications will be accepted until this position is filled.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.