Student Help Desk Support Associate
Job Summary
The Student Help Desk Assistant will perform basic office duties,
provide customer service, and support for the University. The
University Help Desk is a part of Information Technology
Services.
Information Technology Services provides leadership and instills
confidence through exceptional technology and assistance to our
customers.
Information Technology Services consists of multiple teams who
support all faculty, staff and students as it relates to desktop
computing, applications, telecommunications, network, classroom
technology and other technical needs.
Job Description
Typical duties include but are not limited to:
- Provide phone and walk-up counter support to the FGCU
community
- Answer questions about hardware/software configurations.
- Remote troubleshooting.
- Help with testing of new services.
- Record work in the Help Desk ticketing system.
Other Duties
- Performs other job-related duties as assigned.
Additional Job Description
Minimum Requirements:
- Currently enrolled as a student at the University and in good
academic standing.
Experience providing excellent customer service in person and
over the phone.
Basic knowledge and understanding of computer use.
Open availability Mon-Fri 7:00 a.m. - 10:00 p.m. and Saturday
8:00 a.m. - 5:00 p.m.
Preferred Qualifications
- Previous experience in a help desk role in a higher education
environment.
- Coursework or training in IT disciplines covering computer
applications, hardware, networking, systems or similar area.
Knowledge, Skills, & Abilities
- Promote a common purpose consistent with stated University
goals and demonstrate a commitment to students and the learning
environment.
- Possess the knowledge of general written standards and
procedures utilized, and have the ability to read, interpret, and
follow procedural and policy manual related to the job tasks.
- Demonstrate the ability to respond to supervision, guidance and
direction in a positive, receptive manner and in accordance with
stated policies.
- Provide quality customer service by creating a welcoming and
supportive environment.
- Present a professional image in word, action and attire.
- Apply effective techniques to create working relationships with
others to achieve common goals; successfully communicates and
collaborates with others to achieve goals.
- Demonstrate skills necessary to look at situations and
processes critically to make recommendations for improvement.
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, visit https://apptrkr.com/7289708"">https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs-temporary/job/Main-Campus/Student-Help-Desk-Support-Associate_R0006582
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