"Student Hub Advisor"

Join the University of East London – Shaping Futures for 125 Years

University of East London (UEL) is a vibrant, diverse, and forward-thinking institution dedicated to transforming lives through exceptional education and career-focused opportunities. As a careers-first university, we have been proudly preparing students for the jobs of the future for 125 years.

UEL has always been at the forefront of innovation, and our ambitious Vision 2028 strategy underscores our commitment to reshaping education for the benefit of all. We empower students from all backgrounds with the skills and opportunities to excel in today’s dynamic world.

Our dedication to excellence is reflected in our achievements. We are proud to be recognised as the University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide 2025. Additionally, UEL ranks: 1st in London for Student Experience (National Student Survey 2024), and 3rd in London for Teaching Satisfaction (Guardian University Guide 2025).

At UEL, we don’t just teach; we inspire, innovate, and empower. Join us as we continue to shape the future.

About Us

Could you play a part in helping us to drive a range of customer focused services in a fast paced, multi-channel environment, ensuring effective cross team working to meet the diverse support needs of our student and staff communities? Then join our award-winning, Customer Service Excellence accredited, Student Hub team as a Student Hub Advisor.

About the Job

The post holder will work in the Student Hub within the Student Services directorate, with the primary purpose of delivering outstanding front-facing services, administrative and CRM support, and contact centre support for all student and staff queries across our three campuses. The post is in a shared office environment/front desk setting, and the role holder will be expected to work in a proactive, flexible, collegiate, and cooperative manner. You will also be expected to provide cover for other team members and carry out any other duties as are within the scope, spirit, and purpose of the job.

The main areas of work include:

• Working as part of a multi-disciplinary team to ensure the delivery of a high performance, resilient service which conforms to both institutional and statutory standards.
• Staffing the Student Hub service (through whichever channel) and dealing with the full range of student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining, and referring students to specialist services where required.
• Directing and delivering students to relevant drop-in services or schedule appointments.
• Representing the Student Hub at various committees including Course Committees.
• Liaise with temporary staff in welcoming students, helping them to navigate the service and supporting use of self-service systems where appropriate.

About You

You will be required to have a keen sense of professionalism and personal integrity, excellent interpersonal skills, and the ability to network and deal with staff and students in a sensitive, professional manner.

You will be able to form strong working relationships with key stakeholders across the University to ensure processes and systems are continuously aligned with business and statutory requirements.

You will have a good knowledge and experience of the student lifecycle, the types of student support needs encountered in the HE environment and the structures, rules, regulations, and processes in place that govern provision.

You must have good organisational and time management skills and the ability to work independently, as well as proven ability to manage a varied workload and meet deadlines.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form. We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodation throughout the recruitment process.

If you're ready to join a University that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.