Student Information Officer

We are looking for a member of staff who has a passion for working with students and colleagues to achieve our priorities of delivering a world class welcome to all students, enhancing the student experience through all the services we provide and demonstrating our positive impact.

With this in mind, the Student & Academic Services Directorate of the University of Greenwich is seeking to recruit an enthusiastic Student Information Officer to join our Student Centre team at our Medway Campus on a fixed term contract.

The post will be situated within our Medway Student Centre, in a busy student facing environment where students, staff and visitors can access a wide range of student support services or be given the necessary information or guidance to help them resolve their queries and question. This role will be vital in providing this support and will play a key role in the escalation, triage and referral model of student enquiries within the Student Centre.

The position will support a wide breadth of student enquiries, delivered face-to-face, by phone, via email and our Digital Student Centre, as well as the registration of all students.

The ideal candidate will have enthusiasm for supporting students ensuring that they are at the heart of all that we do, experience of providing administrative support in a busy and dynamic team, and a proven track record of delivering a range of user focussed services to clients and/or students.

Regular working at other University campuses (at Avery Hill and Greenwich), along with some late working and occasional weekend work to support directorate wide priorities such as registration and open days, and willingness to be part of a flexible work pattern to adequately support the delivery of a 9-5 delivery, will be an on-going requirement of

For an informal discussion about the post please contact Jody Belcher on J.Belcher@gre.ac.uk

Should you have any queries please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.

We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.