Student Journey Manager

University of Sunderland in London - Student Experience and Enhancement

Are you enthusiastic about contributing to a forward-thinking higher education institution? Is your passion for student success at the core of your professional drive? At the University of Sunderland in London (UoSiL), we are dedicated to prioritising student experience, customer service, academic quality, value for money, and continuous improvement. And now we have an exciting opportunity as a Student Journey Manager!

ABOUT US

The University of Sunderland in London boasts a vibrant and diverse community of staff and students. We consider ourselves as an innovative satellite campus and are constantly evolving and have exciting plans for 2026 and beyond!

We are currently piloting a four-day working week which allows our colleagues to work 32 hours over 4 days week with no reduction in pay. The pilot is part of our ongoing efforts to create a positive and inclusive workplace that promotes work-life balance and allows our colleagues to thrive professionally and personally whilst maintaining our commitment to delivering high-quality service to all our students.

In addition, we have recently moved to a modern campus building, offering a bright and spacious learning and working environment.

ABOUT THE TEAM AND THE ROLE

Join a forward‑thinking team shaping a seamless, student‑centred experience from enrolment to graduation. As Student Journey Manager, you’ll lead the design and delivery of clear, connected and impactful processes, communications and support across the whole student lifecycle. Working at the heart of a collaborative, data‑driven and student‑focused environment, you will champion innovation, empower your team, and help ensure every student feels supported, informed and valued throughout their journey.

WHAT YOU’LL NEED TO SUCCEED

You will be a strategic thinker with strong operational instincts, able to translate big‑picture vision into smooth, student‑centred delivery. You will bring confident leadership, excellent communication skills, and a talent for using data to shape decisions and improve services. Comfortable managing complex projects and working across teams, you’ll thrive in a fast‑paced environment where collaboration, innovation and a commitment to an outstanding student experience are essential.

WE OFFER

• The opportunity to join a pilot of a pioneering 4-day-week (32 hours over 4 days).
• Excellent Defined Contribution Pension with additional benefits of life cover and income protection.
• Generous annual leave and Christmas closure days on top of Bank Holidays.
• Season Ticket Loan.
• Access to MyLifestyle benefit platform with plentiful of discounts and offers.
• Cycle to Work and Electric Car Salary Sacrifice schemes.
• Enhanced maternity and paternity policies.
• Our commitment to training and development.
• Our location in Canary Wharf with easy access.
• We are accredited Living Wage Employer.

Please note that in order to provide quality support to our students at all times, our professional staff work fully from the office.

Both the application form and the accompanying application form questions will be evaluated as part of the initial selection process.

Closing Date: 01 March 2026 (Midnight)

Please note we reserve the right to close the vacancy earlier should we have a sufficient response.