Description
Under direction of the assigned manager, provide a variety of
services to students with special needs including students in the
Extended Opportunity Programs and Services (EOPS), E-Services Lab,
and various state and federally funded programs; respond to
requests from students, faculty, staff and the general public
regarding assigned program; perform a wide variety of clerical
duties involving specialized knowledge of college policies and
procedures, computer support services; Incumbents in this class may
assist with general, clerical and administrative duties. This is an
entry level generic classification involving assignments to any
student services program.
Responsibilities and Duties
ESSENTIAL FUNCTIONS:
- Provide assistance and a variety of clerical services to
students with special needs, and the general public and students in
various funded programs.
Provide in-person and telephone reception and information
services to students, faculty, staff and the general public
regarding matters requiring specialized knowledge of rules,
procedures, policies, services and activities related to assigned
program, including responding to on-line inquiries; provide
information on admissions, matriculation, financial aid and
registration policies and procedures; refer students to other
college services as appropriate.
Create, maintain and update a comprehensive database of
students in assigned program; operate computer and perform word
processing functions; assist in maintaining accurate statistics and
generating reports from database as needed.
Perform a variety of general office duties, including answering
multiple telephone lines, copy machines, facsimile machines, and
other office equipment; utilize computers for data entry, word
processing, spreadsheet applications, scheduling of student
appointments, and other related applications; format, type and
proofread a variety of letters and reports.
Assist in the preparation of marketing materials, informational
flyers, brochures and other student information.
Utilize software programs to update information.
Train, oversee, and assist in the selection of student or
temporary workers; Coordinate the use of student or temporary
workers, including scheduling and timecard reporting.
Perform related duties and responsibilities as assigned.
WHEN ASSIGNED TO EOPS OR OTHER CATEGORICALLY FUNDED
PROGRAMS:
- Provide general administrative support in the areas of student
outreach, student service delivery, student progress monitoring,
student transfer and career services, student data collection, and
records management; make copies of documents.
- Assist the Director with the coordination of instructional
programs.
- Schedule appointments, register students for courses, confer
with counselors and assist students in completing forms and
applications.
- Assist with inventory control, volunteer coordination, record
keeping, outreach and advocacy.
- Perform related duties and responsibilities as assigned.
WHEN ASSIGNED TO E-SERVICES LAB:
- Troubleshoot computer software programs.
- Provide assistance and coordination with Financial Aid,
Admissions and Records, Assessment, Guidance and Counseling, EOPS,
DSPS and other programs.
- Provide in-person and telephone reception and information
services to students, faculty, staff and the general public.
- Perform related duties and responsibilities as assigned.
WHEN ASSIGNED TO DSPS:
- Serve students with disabilities including EOPS, E-services lab
and general public.
- Assist students and staff with administrative duties in support
of the program assigned.
- Perform related duties and responsibilities as assigned.
Qualifications
Knowledge of:
- Methods and techniques of dealing with a diverse student
population, including students with a wide range of disabilities,
backgrounds and special program needs, depending on area of
assignment.
- Support services available for students with special program
support needs.
- A variety of college information, services, policies,
procedures and resources.
- Principles of providing good customer service.
- Office procedures, methods and equipment, including basic
computer word processing, spreadsheet software and the
internet.
- Principles of business letter and basic report
preparation.
- Principles and procedures of record keeping.
- Pertinent Federal, State and local codes, laws and
regulations.
Ability to:
- Make appropriate campus referrals as requested by
students.
- Respond to requests and inquiries from students, faculty, staff
and the general public.
- Work in a demanding environment.
- Organize and prioritize assignments.
- Operate standard office equipment including computers, the
Internet, and supporting word processing and spreadsheet
applications.
- Troubleshoot computer problems.
- Understand and follow oral and written instructions.
- Communicate clearly and concisely, both orally and in
writing.
- Establish and maintain cooperative and effective working
relationships with all employees and others encountered in the
course of work.
- Demonstrate sensitivity to and understanding of the diverse
academic, socioeconomic, cultural, disability, gender identity,
sexual orientation, linguistic, and ethnic backgrounds and
disabilities of community college students and staff as
demonstrated by skills and abilities in cultural responsiveness and
cultural humility.
EDUCATION AND EXPERIENCE:
Any combination of
experience and training that would provide the required knowledge
and abilities is qualifying. A typical way to obtain the required
knowledge and abilities would be:
Education:
High school diploma or equivalent.
Experience:
One year experience providing services to
students with a history of educational, cultural, or economic
disadvantage or disabilities in college/university, agency or
governmental settings.
Supplemental Information
WORKING CONDITIONS:
Consistent with its obligations
under the law, the San Joaquin Delta College will provide
reasonable accommodation to any employee with a disability who
requires accommodation to perform the essential functions of their
job.
Physical Demands:
- Regularly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, grasp
lightly/fine manipulation, grasp forcefully, use a telephone,
sort/file paperwork or parts, lift/carry/push/pull objects that
weigh up to 30 pounds.
- Rarely twist/bend/stoop/squat, kneel/crawl.
Work Environment:
Office Environment. A workplace
featuring typical office amenities, including computers,
telephones, and office furniture, in a controlled indoor
setting.
