Student Records & Enrollment Specialist

Office of the Registrar

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Student Records & Enrollment Specialist to join our team! UCCS offers a diverse and inclusive learning environment that fosters innovation, growth, and the holistic development of its students. The work location for this position is on-site. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range: $40,303 - $52,004 annually. Compensation will be commensurate upon experience and qualifications.

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail nine waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.

Summary

The Student Records & Enrollment Specialist works within the Office of the Registrar to support the front desk reception area and the incoming telephone calls to respond to all inquiries regarding student records, registration and enrollment, transcripts and general inquiries at the University of Colorado Colorado Springs (UCCS). This position serves as the primary point of contact for internal and external inquiries (written, phone, email, or in-person) for the Office of the Registrar. This position will be responsible for the efficient coordination of the Office of the Registrar and select administrative/clerical duties as determined by the needs of the unit. This position will support Office of the Registrar Operations with student record updates, add/drops, withdrawals, enrollment verifications, transcripts, and other tasks as needed.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

• Provides superior customer service at the reception desk and over the telephone to students, faculty, staff and campus visitors providing detailed information, as appropriate, pertaining to student records, registration and enrollment, transcripts, enrollment verifications, general campus information, and other Office of the Registrar services.
• Organizes tasks, resolves problems, balances multiple responsibilities, sets priorities, and meet deadlines.
• Identifies which forms, policies, procedures, deadlines, and signatures, if needed, are pertinent to a specific situation, and provides relevant options, if available, to the customer.
• Acts as a resource for front office student employees and university stakeholders.
• Thinks critically to identify issues and provide recommendations for process improvement and procedure implementation.
• Ensures compliance with the Family Educational Rights and Privacy Act (FERPA) when communicating student information with third parties.
• Reviews all forms and documents being submitted for completion, including drop/add, withdrawal, pass/fail, enrollment verifications, bio-demographic updates, COF waivers, tuition classification, grade changes, FERPA forms, etc.
• Assists with student course registration, transcript ordering, and completion of student records and enrollment forms.
• Ensures that incoming mail, faxes, and forms are sorted and delivered to the appropriate location, and that outgoing mail is delivered to the building mailroom.
• Validates completed forms in the document imaging system.
• Develops, evaluates, updates and maintains written policies and procedures for all assigned areas of responsibility.
• Reviews materials and the campus website regularly to ensure that information is current, relevant and accurate for all areas of responsibility.

Qualifications:

• A bachelor's degree from an accredited institution is required.
• Experience in database student records management is preferred.
• Experience with various technologies/information systems/computer programs including a student information system, MS Office Suite, Adobe products is highly desirable.
• Experience working with students, staff, and faculty within a higher education setting is highly desirable.