- Reference number: 495958
- Location: Townsville
- Position type: Professional
- Work type: Full time
- Closing on: Oct 25 2026
James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.
We have an exciting opportunity for a motivated and detail-oriented Student Scholarships and Loans Officer to join the Student Services and Support Directorate. This role offers the opportunity to make a meaningful contribution to student success by administering scholarships, bursaries and other financial assistance programs that support equitable access to higher education.
- Full-time, continuing opportunity | 36.25 hours per week
- Based at the Townsville Bebegu Yumba Campus
- HEWL 5: $78,740 - $89,310 per annum plus up to 17% superannuation
About the role
As the Student Scholarships and Loans Officer, you will be responsible for the administration of scholarships, bursaries and financial assistance programs, ensuring accurate, timely and compliant outcomes for students and stakeholders. You will assess applications, provide advice and guidance, manage complex enquiries, and contribute to the promotion of scholarship opportunities across the University. Working closely with students, staff, donors and external stakeholders, you will play an important role in supporting student retention, participation and success.
What you will bring to the role
You will bring experience in a financial or administrative environment, together with strong organisational skills and a commitment to customer service excellence. You will have the ability to apply sound judgement when interpreting policies and procedures, manage competing priorities, and communicate effectively with a diverse range of stakeholders. Experience administering scholarships, loans, bursaries or similar programs will be highly regarded, along with strong computer literacy and attention to detail.
Why JCU
JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;
- A generous superannuation scheme with up to 17% employer contributions with UniSuper
- 5 weeks of annual recreation leave plus leave loading
- 15 days paid sick/carers leave per year
- Up to 6 months paid parental leave
- A range of flexible working options
- Staff study assistance and paid study leave
- Ongoing professional development support
- Fitness Passport
- Corporate discount on health insurance
- Free Employee Assistance Program (coaching and counselling)
- Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses
How to apply
Are you ready to make a difference? Join us in the Student Services & Support Directorate.
Click the ‘apply’ button and follow the steps below:
- Complete the application form.
- Upload your current resume.
- Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success in the role.
For any enquiries about the role, please contact Renee Simkins at renee.simkins@jcu.edu.au
About our process
At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.
Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.
James Cook University encourages people from all backgrounds who meet the role requirements to apply. We value and celebrate the diversity of our community and are committed to providing a safe, inclusive and welcoming learning and working environment.