Student Services Administrator

Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

Housing and Residence Life provides safe, welcoming, and engaging residential communities where an experienced, innovative and responsive team of professionals encourages students to pursue academic excellence, personal growth, civic leadership and responsibility.

Efficient, effective and accessible programs and services are provided by competently trained and reliable departmental teams in affordable, clean, comfortable, and sustainable facilities.

Position Summary:

This position serves as the Business Application Administrator responsible for administering, configuring, securing, integrating, and managing the lifecycle of mission-critical enterprise applications within the Student Services domain. This portfolio includes responsibility for StarRez, the campus housing system, as well as multiple applications used to deliver student services across the university. These include systems that support student engagement, conduct, care, housing, and related student service functions. The role partners closely with Housing and Residence Life, Student Affairs units, the Dean of Students, Campus Activities and Programs, ITS, vendors, and campus stakeholders to translate application and program process needs into scalable, secure, and well-governed functionality.

System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may escalate to executive IT leadership (CIO/CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation.

This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to university standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations).

This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross-training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers.

Employees assigned to support Housing and Residence Life are embedded with the department and are at times directly engaged in student-facing services. This involvement requires direct participation with Housing and Residence Life staff to understand operational needs and provide timely support for critical housing functions. The employee plays an active role in ensuring that major university events, such as student move-in, are successful by helping coordinate application readiness, troubleshooting issues, supporting communication and reporting needs, and partnering with departmental staff before, during, and after high-impact events. Through this embedded partnership, the employee helps strengthen service delivery, improve the student experience, and support the effective operation of Housing and Residence Life.

Minimum Qualifications:

Entry-level with Masters or Bachelors and 0-2 yrs experience or equivalent education/experience

Preferred Qualifications:

• Bachelor's degree from an appropriately accredited institution and two to four years of experience administering systems supporting student engagement, conduct, care, housing, and related student service functions, or an equivalent combination of education and experience.
• Demonstrated responsibility for system configuration, access management, integrations, and operational support.
• 5+ years of experience serving as an application administrator for StarRez On Campus Housing System or similar Student Housing platforms.
• Experience managing vendor relationships, integrations, audits, and system changes.
• Experience using reporting tools and technologies, such as Power BI.

Recruitment Range:

Salary commensurate with experience

Org #-Department: Info Technology Services - 23101

Job Open Date: 09/30/2026

For Best Consideration Date: 10/06/2026

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Percentage Of Time: 30

Key Responsibility: Application Administration, Configuration, and Support

Essential Tasks:

• Serves as the primary owner of the service platform, managing configuration, security, and core system setup.
• Designs and maintains workflows, automation, and data standards to support business processes.
• Leads ongoing improvements to streamline processes, reduce manual work, and improve data quality and user experience.
• Analyzes business needs and configures the system to support consistent, efficient processes across departments.
• Ensures system changes do not negatively impact integrations or downstream systems.
• Provides end-user support, troubleshooting, and guidance on system functionality.
• Develops reports and dashboards and supports data-driven decision-making.
• Works with stakeholders to ensure the application supports key metrics and business goals.
• Serves as backup administrator for other applications, as assigned.

Percentage Of Time: 20

Key Responsibility: Change Management and Communication

Essential Tasks:

• Evaluates updates, patches, and enhancements for system and integration impact.
• Assesses risks and ensures changes align with institutional standards.
• Communicates changes, coordinates testing, and minimizes disruption to users and business processes.

Percentage Of Time: 20

Key Responsibility: Documentation, Training, and Knowledge Transfer

Essential Tasks:

• Maintains clear documentation for system configuration, procedures, and user guidance.
• Ensures cross-training and knowledge sharing to support continuity.
• Develops and delivers training for users and stakeholders.

Percentage Of Time: 15

Key Responsibility: Integrations and Vendor Coordination

Essential Tasks:

• Manages integrations between service platform(s) and enterprise systems (e.g., SSO, ERP/SIS, data platforms).
• Works with technical teams to resolve dependencies and issues.
• Serves as the primary contact for vendors, including support, upgrades, and roadmap planning.

Percentage Of Time: 15

Key Responsibility: Security, Audit, and Compliance

Essential Tasks:

• Supports audits by maintaining documentation of access, configuration, and controls.
• Addresses audit findings and ensures timely remediation.
• Manages user access in accordance with institutional policies and security best practices.

Physical Effort: Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f

Work Environment: Inside - c

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a "research university with high research activity" and for "community engagement" in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — "Service" — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG's slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation's universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the "Tree Campus USA" designation for promoting healthy trees and encouraging the spirit of conservation.

UNCG's innovative dynamic mailbox system has been honored as one of University Business Magazine's Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly's list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.