Student Services Assistant 1
Salary: $37,761.00 - $44,425.00 Annually
Job Type: FT Nonexempt Salaried Staff
Job Number: FY2706506
Closing: 9/3/2026 11:59 PM Mountain
Location: Main Campus - Orem
Division: VP Student Affairs
Position Announcement
Utah Valley University is seeking a Student Services Assistant I to
support students throughout the admissions process. This role
provides guidance on undergraduate and graduate admissions, Utah
residency, requirements, policies, procedures, and available
resources while maintaining accurate student records and
information in systems such as Banner and the Customer Relationship
Manager (CRM). The position also performs daily system processes,
resolves issues as needed, and contributes to Admissions projects.
This is an opportunity to make a direct impact on the student
experience while developing valuable skills in student services,
admissions operations, and higher education.
Summary of Responsibilities
- Runs and evaluates system processes. Organizes, maintains, and
updates files, databases and/or other documents and input a high
volume of Admissions documentation while maintaining accurate,
detailed, and confidential student data in the Customer
Relationship Manager and Student Information
System.
Advises students on Admissions requirements, policies,
procedures, resources, and degree programs, as well as residency
policy.
Interacts with the public via email, telephone, and in-person
office visitors, including the use of mass emailing
systems.
Assists and contributes with a variety of Admissions projects
as needed.
Performs other duties as assigned, including cross-training and
assisting team members.
Qualifications / Licenses / Certifications
Graduation from an accredited institution with a bachelor's degree
related to the Summary of Duties or any combination of education
and/or experience totaling four years is required.
Knowledge / Skills / Abilities
Knowledge
- Knowledge of college admission procedures.
- Knowledge of best practices for handling a large volume of
documents.
- Knowledge of Utah residency requirements.
- Knowledge of Family Education Rights and Privacy Act
(FERPA).
Skills
- Skill in effective communication, public speaking, and
rapport-building.
- Skilled with computer software applications, including Banner,
CRM, Microsoft Teams, Jira, etc.
- Skill in interpersonal communication, problem solving, and
decision making.
- Skill in procedures and office equipment related to the needs
of the department.
Abilities
- Ability to troubleshoot problems with student information
system.
- Ability to work with a wide range of confidential
issues.
- Ability to meet and communicate with public.
- Ability to follow oral and written instructions.
- Ability to communicate effectively to all student
populations.
- Ability to solve problems creatively.
EEO Statement:
UVU employment decisions are made on the basis of an applicant's
qualifications and ability to perform the job without regard to
race, color, religion, national origin, sex, sexual orientation,
gender identity, gender expression, age (40 and over), disability,
veteran status, pregnancy, childbirth, or pregnancy-related
conditions, genetic information, or other bases protected by
applicable federal, state, or local law.
To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/5462576/student-services-assistant-1
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