The Student Services Assistant serves as the initial point of
contact for prospective students, families, and visitors to
Elmhurst University, providing a welcoming and professional first
impression. This individual takes ownership of the Office of
Admission reception area, maintaining its appearance and
organization while managing incoming calls, greeting visitors, and
coordinating individual student visits to ensure timely,
thoughtful, and accurate information is provided. The individual in
this role also provides administrative support to admission
counselors, prepares visit materials, maintains office and
marketing supply inventory, and supervises reception area student
employees. The ideal candidate is organized and proactive and
manages competing priorities while contributing to a positive
prospective student experience.
Position Status: Non-Exempt
Salary Range: $20.25 - $21.15. This is the expected hourly
range for this position. The hourly range offered will depend on a
candidate's experience and education, and departmental
budget.
Responsibilities
- Works collaboratively with the admission counseling staff to
ensure a positive, seamless, and memorable experience for campus
visitors.
Answers phone calls from interested students and/or their
family members. Provides friendly greetings, gives accurate
information, and makes referrals to additional campus contacts for
follow-up as needed.
Greets visitors and provides a welcoming “home base” while they
are on campus.
Corresponds with prospective students and campus partners via
email, records interactions, enters appropriate details into Slate,
and enters leads for walk-ins.
Trains, schedules, and manages student employees as appropriate
while serving as a mentor to the student team.
Monitors the general Admission email account, forwarding
inquiries to appropriate individuals.
Utilizing Slate, coordinates and schedules individual campus
visits including class, faculty, and coach visits ensuring accurate
and timely confirmation information is shared with visitors and
campus partners prior to their arrival on campus.
Schedules and enters admission appointments and campus tours
into the online calendar for admission counselors.
Resolves scheduling conflicts or other issues independently in
a professional and timely manner.
Coordinates Simulation Center tour logistics in the Health
Science Building for prospective nursing students.
Provides additional support for admission staff including data
entry, appointment confirmations, and timely distribution of
incoming mail and emails.
Maintains brochure materials and electronic display in the
reception area, and inventory for office supplies and admission
marketing materials.
Provides customized visit day materials and supplies for
individual appointments and events.
Ensures the Admission reception area remains neat and
welcoming.
Works Saturday and evening hours as assigned.
Coordinates the coffee/water supplies and preparation of
refreshments in the reception area and conference rooms.
Provides assistance in coordinating large scale on-campus
prospective student events, as needed.
Other Responsibilities
- Provides assistance during Admission events as assigned.
- Demonstrates a strong commitment to continuous
improvement.
- Supports the mission, vision and values of Elmhurst
University.
- Performs other duties as assigned.
Requirements
Minimum Qualifications
- High school education.
- 1-3 years of demonstrated experience in customer service.
- Outstanding interpersonal skills and the ability to make a
positive first impression.
- Excellent prioritization and time-management skills, and
ability to meet deadlines.
- Ability to handle multiple projects with keen attention to
detail despite frequent interruptions.
- Ability to build strong relationships with the admission team
and departments across campus.
- Excellent computer skills and intermediate knowledge of
Microsoft Office products and CRM systems.
Preferred Qualifications
- Bachelor’s degree.
- Experience with Ellucian Colleague and Technolutions
Slate.
- Experience in event planning and coordination.
- Experience in an educational environment.
Working Conditions/Physical Requirements
The essential
functions of this position are primarily performed in an indoor
setting with limited exposure to outdoor weather conditions. Work
is often sedentary in nature and requires remaining in a stationary
position for extended periods. Required abilities include speaking
and hearing for in-person and virtual communication, using close
and distance vision when reading documents or viewing screens, and
performing tasks with repetitive fine motor skills. Work may
require occasional lifting, bending, carrying, or otherwise moving
objects weighing up to 50 pounds. Qualified applicants who can
perform the essential functions of this position with or without
reasonable accommodations will be considered.
Benefits
An overview of Elmhurst University benefits is available
here
.
