Student Services Assistant (Provisional) - Financial Aid

These positions will provide front counter support to students and families with financial aid questions, assist students with completing financial aid applications, and perform other clerical or technical tasks to support the Financial Aid Office. This recruitment will be used to create a temporary pool to work "as needed" assignments that are limited to 90 working days per fiscal year. This recruitment may close once a sufficient number of qualified applications have been received to fill these temporary assignments. Please note that all candidates must have authorization to work in the United States; the District does not have the ability to provide sponsorship. " The Santa Monica Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunity. No person shall be subjected to unlawful discrimination in any program or activity of the District. The District's Board Policy 3120 (Equal Employment Opportunity and Nondiscrimination in Employment) may be accessed at: http://bit.ly/smc-hr-bp3120 (Download PDF reader) ." Examples of Duties Plans, schedules and performs a range of moderately difficult clerical and technical duties in support of an assigned student services department or program. Provides assistance and information to students, parents, the campus community and other institutions regarding the assigned department's policies and procedures. Provides guidance to students regarding program eligibility requirements and/or their current status within the program; engages with students to clarify processes, answer questions and helps students navigate their options. Receives and reviews incoming documents for completeness, accuracy and signature; informs students of the required documents needed to complete their file; verifies the authenticity of documents submitted prior to updating official records, enters documents received. Interviews students to evaluate and assess student services needs; provides immediate assistance when student needs align with services of the assigned program. Identifies relevant resources and connects students with appropriate personnel and departments; facilitates referrals, provides guidance and ensures students receive assistance. Maintains and updates student services applications, databases, and confidential student records to ensure accuracy and compliance with privacy standards. Prepares, edits and proofreads a variety of materials such as correspondence, forms, and requisitions. Maintains and organizes accurate records and files, ensuring all documentation is up-to-date and easily accessible; regularly reviews files to identify and purge outdated files while ensuring compliance with institutional policies needed for reporting and operational purposes. Assists in planning and coordinating student services program special events and creates promotional materials to enhance student engagement. Assists in training of Student Services Clerks and/or Student Workers. Performs other related duties as requested or assigned. Depending on the area assigned, the following may be essential functions: Reviews and evaluates student enrollment application packages, residency, records, and transcripts, by verifying level, content, unit value, and grading system of course work from high schools and other colleges. Utilizes imaging technology to digitize and file student services documents, ensuring secure storage and easy retrieval. Prepares requisitions for course refunds and balances for not-for-credit course receipts. Releases certain student account enrollment holds after accepting and validating required documentation. Represents department at events, such as job fairs, recruitment fairs and community events; delivers presentations to groups or individuals to promote the college and department. Compiles positive attendance rosters for non-credit programs. Examples of essential duties are descriptive and not restrictive in nature and are generally listed in descending order of importance. Minimum Qualifications Education Requirement: Graduation from high school or equivalent. Experience Requirement: Two years of clerical support and customer service experience in a fast-paced environment with frequent public contact, including record keeping, and data entry responsibilities. Education/Experience Equivalency: Experience and/or education of the same kind, level or amount as required in the minimum qualifications may be substituted on a year-for-year basis. Licensure and/or Certification: None. Supplemental Information These are temporary, hourly positions without benefits. An eligibility list will NOT be established to fill these temporary positions. All applicants must submit clear, concise and complete information regarding their qualifications for these positions. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be considered by the hiring department. To apply, please visit https://www.schooljobs.com/careers/smc/jobs/5505884/student-services-assistant-provisional-financial-aid je-90100b68d7e6406e816ceb0385cf716f