"Student Services Assistant"

Job Description

DEPARTMENT: Student Services

REPORTS TO: Registration Technician

SUPERVISES: N/A

TRAVEL: Occasional

WAGE HOURLY: $16.00-20.00/hour

COLLEGE-WIDE ___X___CAMPUS: __ __RANGELY __ __X__CRAIG

ABOUT COLORADO NORTHWESTERN COMMUNITY COLLEGE:
Colorado Northwestern Community College (CNCC) fosters educational excellence and student success, prepares students for local and global citizenship, anticipates and responds to the needs of surrounding communities, and contributes to evolving regional economic development. CNCC is a small, rural community college located in Northwest Colorado with campuses located in Rangely, CO and Craig, CO. CNCC offers an exceptional experience to employees with outdoor activities, wildlife, and small rural communities.

The College has various unique programs including Automotive Technology, Aviation Maintenance Technology, Aviation Technology (Flight), Cosmetology, Cybersecurity, Dental Hygiene, National Park Service Academy, and Nursing. We also offer great transfer programs in different disciplines in the arts and sciences. The college provides A.A. (Associate of Arts), A.S. (Associate of Science), A.A.S. (Associate of Applied Science), and various Certificates so students have excellent choices for their educational plans.

GENERAL SUMMARY:
This is a part-time, position with a minimum of 25 hours-per-week. This position is responsible for assisting with student information system (Banner) processes associated with admissions, registration, grading, and transcripts. Position is also responsible for assisting other Student Services departments with processing student paperwork, answering student questions, assisting with student tours, and working with housing to make student IDs. This position works collaboratively across the college to ensure quality services that contribute to student retention and success.

Reporting to the Registration Technician, this position will support staff within the Student Services Department. This position works collaboratively with all CNCC departments to ensure unquestionable service to the CNCC community. This position may require limited travel within the service region, and evening and weekend hours during peak times.

PRIMARY DUTIES:
Assist Registration Technician with daily activities such as, but not limited to:

• Data Entry
• Transcript Processing
• Registration Paperwork Processing
• Immunization records processing
• Assisting with answering, as well as organizing coverage for, CNCC 1-800 phone line
• Electronic Filing (BDM)
• Greet and assist visitors, students, faculty and staff.
• Assist students with on-line processes like Crossroad and Navigate access, financial aid process, and how to request transcript.
• Assist with mail process to include applying postage to outgoing mail and tracking postage cost
• This position may also assist other Student Services Departments as needed with the following:
  • Creating Student IDs
  • Assisting with Campus Tours
  • Assisting with New Student Orientation

ESSENTIAL SKILLS, ABILITIES & KNOWLEDGE:
This job requires any equivalent combination of knowledge, skills, abilities, education, and/or experience as indicated below:

1. Education and Training: High School Diploma or GED
2. Prior Related Experience: 1 year experience with data entry, administrative, educational and/or customer service
3. Licensure/Certification: Drivers license
4. Equipment Skills: Computer skills, data entry skills, multi-line phone
5. Other Qualifications:

• Ability to communicate effectively, verbally and in writing
• Ability to manage confidential materials and maintain confidentiality when working on specific tasks or projects
• Ability to establish and maintain effective working relationships with all levels of college staff, college organizational units and departments, as well as units external to the organization
• Ability to organize and manage work teams and work products effectively and efficiently
• Knowledge of administrative tasks and responsibilities

PREFERRED QUALIFICATIONS
1. Education and Training: Associate Degree
2. Equipment/Software Skills: BANNER Software knowledge

APPLICATION INSTRUCTIONS

All interested and qualified applicants are asked to submit a cover letter, resume and three letters of recommendation, along with a completed Colorado Northwestern Community College application for exempt employment to the Department of Human Resources.