Student Services Coordinator

Molecular and Cellular Biochemistry is a modern, vibrant academic science program offering both undergraduate and graduate programs. We are housed in Simon Hall, a multidisciplinary science building strategically located between the departments of Biology, Chemistry, Medical Sciences, and Physics. This location mimics the goals of our department, which is to build scientific bridges between these various disciplines by stimulating interdisciplinary research among different fields.

Job Summary

Department-Specific Responsibilities

• Manages student services for the Biochemistry Graduate Program; performs the duties of Scheduling Officer, Enrollment Management, Graduate Recruitment, Admissions Coordinator, and Event Coordinator.
• Serves as first point of contact for students with concerns, and for faculty members with concerns regarding students.
• Works directly with Director of Graduate Studies (DGS) on most tasks.
• Performs administrative duties in support of various or multiple student services job families and initiatives, including those involving student life, programming, and support and/or student services administration such as academic advising, financial aid/scholarships, and registrar.
• Performs occasional duties in support of other university functions or business needs.
• Provides administrative support for program activities designed to enhance and reinforce academic engagement and experiential learning.
• Manages graduate enrollment each academic semester.
• Prepares and disseminates handouts, presentations, or other materials.
• Acts as a resource for students and faculty on student services matters.
• Maintains confidential student records and databases accurately while acting under federal and University information security guidelines.
• Works with DGS on all aspects of recruiting potential graduate students, domestic and international.
• Develops, builds, and maintains the schedule of classes in close association with the Biochemistry DGS.
• Plans, publicizes, and executes all aspects of events for the graduate program. including graduate student orientation, workshops, award ceremonies, and receptions.
• Negotiates contracts with vendors, organizes catering, assists with procurement and setup of audio visual and special needs equipment.
• Selects menus, chooses room formats, and designs diagrams and forms for special setups and registration.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
• Provides directions, support, and information to student organization representatives and other visitors to the graduate program.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• Assists with ordering or creation of promotional materials for student organizations or programmatic needs.
• Takes on tasks of increasing complexity, such as performing benchmarking research of student services initiatives at other higher education institutions or designing routine surveys to gauge student satisfaction and program effectiveness.
• May provide guidance to other Student Services Coordinators.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years in an office environment, higher education, or related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.
• Maintains a high degree of professionalism.
• Demonstrates ability to maintain confidential information.
• Effective interpersonal skills.
• Demonstrates customer service skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$19.23 to $20.67 per hour

Approximately $40,000 to $43,000 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Student Services

Job Family: Student Services Generalist

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Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234