Job Details

Student Services Coordinator

Job ID: 300298
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Continuing & Professional Education

Job Summary

The Student Services Coordinator reports to the Student Success Manager of Continuing & Professional Education (CPE) and is responsible for coordinating and delivering student services across CPE. This highly customer-facing role involves providing operational and administrative support for the facility; overseeing front desk services; maintaining accurate student and program records; supporting the delivery of all courses; supporting needs assessments to identify revenue-generating service opportunities; tracking and promoting awareness of services; supporting recruitment; and improving student service processes and procedures. The position requires flexible hours, including some evenings and weekends as needed, and may include other duties as assigned.

Responsibilities

Client and Student Services

• Serve as primary administrative support for all front-line services (i.e., greeting visitors, answering phones, managing mail, scheduling appointments, maintaining the reception area, providing a welcoming and efficient office environment, etc.).
• Provide exemplary customer service to students, staff, instructors, and external partners across all CPE divisions.
• Support supervisor in identifying, implementing, and improving student services processes and procedures.
• Assist with student advising; support online and in person courses; provide accurate guidance on military enrollment and funding processes; assist with testing procedures, to include scheduling, and proctoring when applicable.
• Facilitate collaboration with CSU staff, faculty, and external partners regarding CPE student services and opportunities.
• Provide administrative support for CPE programmatic initiatives, events and special projects, such as data collection, reporting and documentation in compliance with CSU policies and procedures.

Operations & Facilities

• Support the selection, training, and mentorship of student assistants.
• Create and maintain the facility schedule, with oversight from supervisor, ensuring staffing aligns with the pre-determined budget.
• Maintain responsibility for the opening and closing of the facility and on-site management for events/classes.
• Perform routine facility inspections to identify preventative maintenance needs
• Submit and track facilities maintenance requests in CSU systems, following up as needed to ensure timely completion.
• Serve as primary contact and on-site support for in-house event services.
• Assist with the organization and scheduling of event services, conferences, and classes.

Information Management

• Enter, amend, and extract pertinent information from online registration software to support programmatic, marketing, and operational efforts.
• Regularly review and update databases, SOPs, and website content to ensure accuracy and relevance.
• Receive, track, and process all student requests in a timely manner.
• Maintain accurate student attendance, transcript, evaluation, and certificate records for all CPE programs; ensure timely data input.
• Ensure accurate payment processing and compliance with all applicable policies and procedures.
• Compile and distribute up-to-date emergency preparedness plans to ensure facility/staff readiness and policy compliance.

Required Qualifications

Required Qualifications include: A bachelor's degree and three to five years in an education setting, preferably higher education; or any combination of education and experience that demonstrates the ability to perform the required duties. The successful candidate should be: proficient in MS Office products; have the ability to use systems and equipment for accomplishing office work in a higher education setting; demonstrate the ability to work independently; maintain confidentiality; be able to complete tasks with accuracy and efficiency; have strong organizational skills; have excellent customer service skills; and have the ability to communicate well with students, faculty, administrators, and the general public.

Proposed Salary

The proposed annualized salary range for this position is $40,253 - $43,784 and includes full benefits.

Knowledge, Skills, & Abilities

Strong customer service skills. Excellent communication and interpersonal skills. Proficient with MS Office products and web navigation. Ability to learn new software. Excellent organizational skills with strong attention to detail. Ability to use discretion with confidential information. Ability to use independent judgement and initiative. Problem-solving skills. Ability to demonstrate accountability. Ability to receive constructive feedback. Provide mentorship and support for student assistants. Ability to operate technical and audio-visual equipment.