Job ID: 319899
Department: SCHOOL OF EDUCATION (NW-EDUC-IUNWA)
Category: Student Affairs and Services
Type: Full-Time
Job Summary
Department Specific Responsibilities
- Serves as the primary administrative support for the School of Education office, providing exceptional customer service to prospective students, current students, faculty, staff, alumni, and community partners.
General Responsibilities
- Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
- Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
- Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
- Provides directions, support, and information to student organization representatives and other visitors to the department.
- Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
- May assist with ordering or creation of promotional materials for student organizations or departmental needs.
- May provide guidance to other Student Services Coordinators.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED).
WORK EXPERIENCE
Required
- 2 years of in-office environment, higher education, or related field.
Preferred
- Experience working in higher education, K-12 education, or an academic department.
- Experience providing administrative support in a fast-paced office with multiple priorities.
- Experience coordinating faculty travel.
- Experience coordinating meetings, events, or student programs.
- Experience maintaining confidential student or personnel records.
- Experience working with databases or student information systems.
SKILLS
Required
- Proficient written and verbal communication skills.
- Maintains a high degree of professionalism.
- Demonstrates time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Highly thorough and dependable.
- Demonstrates ability to maintain confidential information.
- Demonstrates customer service skills.
- Proven ability to connect with people from a variety of backgrounds with empathy and mutual respect.
Preferred
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize multiple projects while meeting deadlines.
- Excellent interpersonal skills with a customer service mindset.
- Ability to communicate professionally with faculty, students, school administrators, and external partners.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
- Ability to learn university systems and processes quickly.
- Experience preparing reports, presentations, and correspondence.
- Demonstrated problem-solving and independent decision-making skills.
- Ability to handle confidential information with discretion.
- Experience working in a collaborative team environment.
- Familiarity with educator preparation programs, teacher licensure processes, or accreditation standards is preferred.
- Experience supporting accreditation, compliance, or reporting activities is preferred.
- Experience using enterprise software such as PeopleSoft, Slate, Canvas, Microsoft 365, or similar systems is preferred.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU Northwest Campus
Gary, Indiana
Advertised Salary
Salary Range: $33,000 - $42,307.00 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
- Career Level: Intermediate
- FLSA: Nonexempt
- Job Function: Student Services
- Job Family: Student Services Generalist
Click here to learn more about Indiana University's Job Framework.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information
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Telephone: 812-856-1234