Student Services Manager - Assistant Registrar

The Assistant Registrar – Student Records supports the Registrar in the administration and oversight of the college’s student academic records functions and assists in ensuring the integrity, accuracy, security, and compliance of official student academic records in accordance with institutional policies, federal and state regulations, accreditation standards, and industry best practices. This position promotes a positive, efficient, and student-centered experience, recognizing the direct impact on student enrollment, retention, and completion. This position provides operational leadership for student records management, including transcript evaluation, graduation certification, enrollment verification, academic records maintenance, and records compliance processes. The position serves as an escalation point for complex student records issues, providing expert guidance in resolving non-routine cases, determining appropriate exceptions to standard processes, and addressing institutional errors in accordance with policy, regulatory requirements, and best practices. This position is also responsible for accurate and timely enrollment reporting and graduation verification to the National Student Clearinghouse.

The Assistant Registrar is responsible for managing the daily operation of student records functions, supervises assigned staff, and ensures compliance with federal and state regulations governing student records, including the Family Educational Rights and Privacy Act (FERPA) and institutional policies related to records confidentiality, academic records maintenance, and records retention. The Assistant Registrar develops and monitors internal controls, establishes operational procedures, and ensures that record processing timelines meet institutional standards to support student progression, financial aid eligibility, and institutional reporting accuracy. The Assistant Registrar must support the College Registrar by serving as a backup and maintaining cross-training in key functions such as 45th-day reporting, SIS security, fraud detection, and other critical records and compliance operations. This position also manages responses to subpoenas, legal records requests, enrollment verification inquiries, and other authorized disclosures of student information in accordance with legal and institutional requirements.

Working closely with the Registrar, the Assistant Registrar assists in safeguarding student records and ensuring adherence to FERPA, federal reporting requirements, National Student Clearinghouse reporting, and state enrollment reporting requirements. The position also assists the Registrar with policy interpretation, process improvement initiatives, audit preparation, and system enhancements related to student information systems and records management processes. The Assistant Registrar serves as a subject-matter expert on student records policies and procedures and provides guidance on records governance, academic policy implementation, and regulatory compliance. The Assistant Registrar is also expected to be an active member of the Council for Admissions and Records within MCCD, including staying informed of new processes and policies and ensuring that the college operates in compliance with district, state, and federal regulations. In addition, the position collaborates with academic departments, advising, financial aid, institutional research, and information technology to maintain accurate academic records and support institutional reporting, graduation certification, and student progression.

The Assistant Registrar (Student Records) plays a critical role in ensuring institutional compliance, operational effectiveness, and the integrity of the student academic record, while supporting the college’s mission of promoting student access, persistence, and completion.