Northern Michigan University

Student Services Representative

Closes: Nov 9, 2026

Position Title: Student Services Representative Department: Student Service Center Term of Assignment: Continuing Term End Date, If Applicable: FLSA Status: Non-Exempt = overtime eligible Work Schedule: Traditionally Monday through Friday, 8:00 am-5:00 pm. Salary: Hourly rate: $17.50 Travel: No travel Brief Statement of Duties Brief Statement of Duties: Provide high level customer service to include analyzing, interpreting and explaining complex student account data; assisting with problem

resolution; and processing financial transactions for the Student Service Center. Minimum Qualifications Required Education: High School Graduation or Equivalent Required Minimum Work Experience: Three years of progressive office work experience: processing records and information, data input and maintaining department data base information; meetings, documents, reports, etc. Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties: Customer and personal service skills to include assessing customer needs and utilizing independent action to provide solutions. Excellent oral and written communication and comprehension skills. Time management skills. Strong organizational skills. Ability to multi-task and work under pressure. Ability to work independently. Ability to accurately and efficiently operate departmental equipment to include any combination of word processing, spreadsheets, databases, e-mail or web-based applications. Attention to detail. Special Instructions to Applicants: Submit application, cover letter, resume and references. This position is not currently available for sponsorship. Contact Information: Brenda Bickler, Employment Specialist, 906-227-2114 NMU is an equal opportunity employer.

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About the employer

Northern Michigan University

3.5 Star Employer Ranking

Northern Michigan University (NMU) offers a dynamic work environment with a focus on education, research, and community engagement, providing excellent career growth opportunities and a supportive culture.

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Student Services Representative