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Position Title:Student Services Retention Specialist & Navigate Administrator - One Stop - Enrollment and Retention
Job Category:Academic Staff
Employment Type:Regular
Job Profile:Academic Program Specialist
Job Duties:
Attention:
The One Stop Department in the Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Student Services Retention Specialist & Navigate Administrator (Academic Program Specialist, AE010).
Position Summary
Under the supervision of the Assistant Director of the One Stop and Success Coaching, the Student Services Retention Specialist and Navigate Administrator supports student success through frontline One Stop services, campus-wide retention initiatives, and system-wide Navigate coordination. The position develops and delivers comprehensive training for One Stop student employees, hires and supervises student staff, and promotes a culture of service excellence across in-person, telephone, and virtual service environments. The position provides holistic student support, resolves complex inquiries, and troubleshoots issues that may span multiple departments and areas of the University.
In addition to its One Stop responsibilities, the position plays a key role in campus-wide student retention efforts. As a member of the Committee on Cohort Retention (CCR), the position supports the documentation, coordination, implementation, and assessment of student retention interventions and contributes to the analysis and use of cohort data to inform retention strategies.
As a member of the Navigate team, the position supports the effective and coordinated use of the Navigate Student Success Platform across campus. Responsibilities include providing timely analytics to inform targeted student interventions; managing alerts, cases, and related student-support workflows; overseeing the student app and Navigate communication channels; providing user support and training; and identifying opportunities for process improvement. The position provides ongoing feedback and recommendations to strengthen Navigate practices, improve coordination across campus, and enhance the University's ability to proactively support student success and retention.
General One Stop Duties
University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.
Key Job Responsibilities:
One Stop - Enrollment and Retention
Compensation:
Well-qualified candidates can expect a starting annual salary within the range of $42,000 - $44,000 commensurate with the candidate's education, related experience, and qualifications.
UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure .
Required Qualifications:
Only complete application packages will be considered. This includes online submission of the following documents:
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at [contact details available in the full listing] or [contact details available in the full listing] .
For questions regarding this position, please contact:
Melissa Walton
[contact details available in the full listing]
[contact details available in the full listing]
To Ensure Consideration:
Applications received by October 1st, 2026, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.
CAMPUS INFORMATION:
UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s.
UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ( https://www.wisconsin.edu ).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at [contact details available in the full listing].
UW IS AN EQUAL OPPORTUNITY EMPLOYER:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.
Position Title:Student Services Retention Specialist & Navigate Administrator - One Stop - Enrollment and Retention
Job Category:Academic Staff
Employment Type:Regular
Job Profile:Academic Program Specialist
Job Duties:
Attention:
The One Stop Department in the Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Student Services Retention Specialist & Navigate Administrator (Academic Program Specialist, AE010).
Position Summary
Under the supervision of the Assistant Director of the One Stop and Success Coaching, the Student Services Retention Specialist and Navigate Administrator supports student success through frontline One Stop services, campus-wide retention initiatives, and system-wide Navigate coordination. The position develops and delivers comprehensive training for One Stop student employees, hires and supervises student staff, and promotes a culture of service excellence across in-person, telephone, and virtual service environments. The position provides holistic student support, resolves complex inquiries, and troubleshoots issues that may span multiple departments and areas of the University.
In addition to its One Stop responsibilities, the position plays a key role in campus-wide student retention efforts. As a member of the Committee on Cohort Retention (CCR), the position supports the documentation, coordination, implementation, and assessment of student retention interventions and contributes to the analysis and use of cohort data to inform retention strategies.
As a member of the Navigate team, the position supports the effective and coordinated use of the Navigate Student Success Platform across campus. Responsibilities include providing timely analytics to inform targeted student interventions; managing alerts, cases, and related student-support workflows; overseeing the student app and Navigate communication channels; providing user support and training; and identifying opportunities for process improvement. The position provides ongoing feedback and recommendations to strengthen Navigate practices, improve coordination across campus, and enhance the University's ability to proactively support student success and retention.
General One Stop Duties
- Develop, maintain, and regularly update training materials and
resources for One Stop student employees, including online
resources and shared platforms.
- Support the daily front-line operations of the One Stop,
providing timely, accurate, and student-centered service.
- Collaborate with campus partners to create on-going training
opportunities for One Stop student employees.
- Ensure all actions are aligned with the University vision,
mission, goals, and strategic plans.
- Provide superior customer service and timely, accurate problem
resolution to students, families, and other members of the
University community.
- Provide information, answer questions, facilitate transactions,
and assist with problem resolution related to registration,
enrollment, financial aid, student academic records, student
financial accounts, continuing education programming, and other
student-support resources.
- Advise students and families regarding the Family Educational
Rights and Privacy Act (FERPA) and related University policies and
procedures.
- Ensure One Stop services and interactions are aligned with
applicable University policies and procedures and support the
University's vision, mission, goals, and strategic
priorities.
- Perform additional duties as assigned.
- Develop and maintain training materials that prepare student
employees to effectively and accurately assist students with common
One Stop questions and transactions.
- Assist students with questions regarding their student
accounts, including payments, holds, financial accounts, refunds,
and related processes.
- Guide students, parents, and other authorized individuals
through online payment and other student account processes.
- Provide general financial aid information in accordance with
applicable federal and state laws, regulations, University
policies, and procedures.
- Troubleshoot registration errors and system issues and assist
students with registration-related questions and concerns.
- Assist students in understanding their academic records and
transcripts and provide information regarding enrollment and
academic record processes.
- Explain holds placed on student accounts and assist students in
understanding the steps required to resolve or remove applicable
holds.
- Provide general information regarding University services,
resources, policies, procedures, and processes and connect students
with appropriate campus offices when additional assistance is
needed.
- Assist students with navigating the University website and
locating online resources, forms, services, and information.
- During peak enrollment and high-volume periods, provide
comprehensive customer service through multiple service channels,
including email, telephone, and in-person interactions, while
managing complex and high-volume student inquiries.
- Serve as the scribe for Committee on Cohort Retention (CCR)
meetings, documenting key discussions and action items,
communicating follow-up items to appropriate individuals in a
timely manner, and maintaining a running log of future intervention
and retention ideas.
- Input, maintain, and analyze CCR data to assess and demonstrate
the impact of retention interventions across the cohort.
- Participate in targeted retention interventions as a member of
the One Stop, supporting outreach and engagement efforts with
identified students.
- Coordinate communication and follow-up with campus partners
involved in CCR interventions, helping ensure students receive
timely and coordinated support.
- Contribute to the assessment and reporting of CCR efforts by
helping summarize intervention outcomes, identify successful
practices, and make recommendations for future retention
strategies.
- Assist with the alerts and cases management process involving
students experiencing academic and/or personal challenges to their
success.
- Input, maintain, and analyze data in confidential databases and
transfer data as needed.
- Provide ongoing training and updated documents to the campus
community related to software updates, enhancements, and targeted
initiatives.
- Collaborate with the Navigate Team and assist with planning and
implementation of new features, units, and access as
appropriate.
- Review and update the Navigate AI database and tools as
needed.
University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.
Key Job Responsibilities:
- May supervise the day to day activities of one or more academic programs and resolves issues exercising discretion to meet unit goals.
- Utilizes independent judgement regarding development, implementation, promotion, and evaluation for one or more academic programs, initiatives, or events
- Identifies program, needs, contributes to the development of unit workflows, schedules logistics and secures resources for meetings, events, and interviews
- Coordinates program components and evaluates program effectiveness and provides recommendations for improvement
One Stop - Enrollment and Retention
Compensation:
Well-qualified candidates can expect a starting annual salary within the range of $42,000 - $44,000 commensurate with the candidate's education, related experience, and qualifications.
UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure .
Required Qualifications:
- Earned Bachelor’s degree
- Minimum one-year professional and/or graduate student
experience in a customer service related position within high
education
- Minimum one-year professional and/or graduate student
experience in administrative duties and/or office management within
higher education
- Strong written communication and verbal skills
- Excellent interpersonal and organization skills
- Excellent attention to detail
- Experience working with university students, family/support
individuals
- Experience with use of CRM (customer relationship management)
systems and Student Success Platforms (example: Navigate360)
- Familiarity with student information systems, particularly
PeopleSoft
- Effective interpersonal skills and ability to establish
positive relationships with students, staff and faculty
- Experience with supervising student employees
- Ability to interact respectfully with people with diverse
socioeconomic, cultural and ethnic backgrounds
- Willingness and ability to be an active participant in
following applicable safety rules and regulations including
necessary training and drills.
Only complete application packages will be considered. This includes online submission of the following documents:
- Cover Letter
- Resume
- Name and contact information for three professional
references
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at [contact details available in the full listing] or [contact details available in the full listing] .
For questions regarding this position, please contact:
Melissa Walton
[contact details available in the full listing]
[contact details available in the full listing]
To Ensure Consideration:
Applications received by October 1st, 2026, are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.
CAMPUS INFORMATION:
UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s.
UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ( https://www.wisconsin.edu ).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at [contact details available in the full listing].
UW IS AN EQUAL OPPORTUNITY EMPLOYER:
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.
