"Student Services Specialist"

The Student Service Specialist serves as the primary point of contact for the University Registrar’s Office (URO). Acts as an experienced guide who accompanies students as they interact with the URO by providing the highest level of customer service, and knowledgeable support through telephone, email or face to face interaction. Serves as a first point of contact for in-person, phone, and email interactions for the URO. Handling and resolving customer issues; researching, obtaining and evaluating all relevant information to handle inquiries and issues; directing requests and unresolved issues to the designated resource; and following up on customer interactions, enrollment verification, registration, and other constituent (student, faculty, staff, alumni etc.) related duties of the URO as needed. This position requires broad knowledge of University, State, and Federal laws and regulations including the Family Educational Rights and Privacy Act (FERPA).

Minimum Qualifications

BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications

Bachelor’s Degree from an accredited institution and/or one year of related experience in admissions, transfer, or student services within a college setting, student information systems, preferably Ellucian Banner, degree audit tracking, and MS Office Suite software are a plus.

About The University of North Carolina at Greensboro

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter and Instagram.