"Student Services Specialist"

The Student Service Specialist serves as the primary point of contact for the University Registrar’s Office (URO). Acts as an experienced guide who accompanies students as they interact with the URO by providing the highest level of customer service, and knowledgeable support through telephone, email or face to face interaction. Serves as a first point of contact for in-person, phone, and email interactions for the URO. Handling and resolving customer issues; researching, obtaining and evaluating all relevant information to handle inquiries and issues; directing requests and unresolved issues to the designated resource; and following up on customer interactions, enrollment verification, registration, and other constituent (student, faculty, staff, alumni etc.) related duties of the URO as needed. This position requires broad knowledge of University, State, and Federal laws and regulations including the Family Educational Rights and Privacy Act (FERPA).

Minimum Qualifications

• BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications

• Experience with Ellucian BANNER system.
• Two (2) years experience in registrar’s, admissions, or academic advising role.