Student Services Specialist
Position Summary
This position is the first point of contact for students, faculty, staff, students’ families, and community agencies who need the resources provided by the Dean of Students Office. The Student Services Specialist is responsible for developing and coordinating the workflow of the office while providing excellent customer service. This individual is responsible for handling student, faculty, staff and/or family concerns with diplomacy and a professional manner.
Day-to-day responsibilities include, but are not limited to, triaging student and other visitors’ needs, providing supervision to Federal Work Study Student Employees, and ensuring front desk coverage for the Dean of Students Office (DOS) and the Office of Student Rights and Responsibilities (OSRR). Each semester during the academic year, the Student Services Specialist will be required to recruit, hire, train, and manage payroll for student staff for DOS and OSRR.
Dean of Students and Office of Student Rights and Responsibilities Support The Student Services Specialist will assist in the maintenance and reconciliation of the DOS and OSRR budgets, manage department communications (including front desks, phone, email, print materials, and website), manage staff calendars, and schedule appointments as requested. The Student Services Specialist manages some human resources responsibilities and other administrative responsibilities for DOS and OSRR. The Student Services Specialist provides technical support by working with IT to maintain and update the departmental website and operating office safety technologies such as cameras, panic buttons, etc. Supports departmental initiatives and other duties as assigned. This staff member also provides support to OSRR as needed.
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