Student Services Specialist

Job Summary

Incumbents provide comprehensive information and services to students and prospective students in single areas or across a number of disciplines that may include admissions, financial aid, academic advising, records and transcripts, career services, international students, and disability services.

Essential Functions

• Coordinate academic support program operations; work may involve managing staff and activity scheduling, providing logistical and functional support, and collecting necessary documentation
• Assist students with enrollment, registration, financial aid application, academic advising, testing, accommodations, and/or other student support services; facilitate the assigned program operations by interviewing current and prospective students to determine program/service eligibility, providing necessary information, troubleshooting issues, proctoring tests, assisting students with completing paperwork, and performing related activities
• Respond to inquiries from students, staff, instructors, and the public via phone, email, or in person; resolve complaints and issues; direct applicable issues or requests to appropriate personnel/ departments; provide course information, referrals, and resources; and assist students with using College facilities
• Prepare, process, and/or verify records, reports, worksheets, forms, loan packets, transcripts, promotional materials, presentations, and other documents; maintain, scan, file, and record student and other confidential data; work may involve utilizing software systems to update and maintain databases and records; running reports and queries; researching and compiling general and financial information; and ensuring compliance with Federal, State, and other applicable laws, policies, and procedures
• Perform administrative duties to include ordering supplies, processing correspondence, completing purchase requests, creating meeting agendas, reserving rooms, scheduling appointments, sending out reminders, entering and approving facility requests, and setting up rooms
• Perform accounting duties to include managing and reconciling student and other third party accounts; preparing journal entries; making deposits; creating check requests; setting up payment plans; managing cash drawers; reviewing and adding or removing holds on student accounts; performing debt recovery and collection; preparing deposits; processing student fees; calculating, communicating, and returning financial aid funds; and adjusting awards based on Federal guidelines
• Coordinate with students, instructors, academic advisors, the public, and other internal and external staff, departments, and agencies to communicate information regarding College services and requirements, assist with special event operations, and assist with administrative duties
• Provide support to supervisors, counselors, and managers by prioritizing and assigning work, and training staff in assigned area of operations when necessary
• Perform other duties as assigned

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

• Associate degree (A.S., A.A.) OR two-year technical certificate*
• One (1) year of experience in administrative support, customer services, or related area

*Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Knowledge, Skills and Abilities:

• Knowledge of applicable academic programs, and/or other related programs
• Knowledge of customer service principles
• Knowledge of applicable Federal, State, and Local laws, rules, regulations, policies, and procedures
• Knowledge of program support principles and practices
• Skilled in providing academic support services in assigned area of operation
• Skilled in providing program support
• Skilled in using a computer and related software applications
• Skilled in compiling and reviewing data and information and making sound recommendations based on findings
• Skilled in maintaining confidentiality
• Skilled in interpreting and applying applicable laws, rules, regulations, policies, and procedures
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements

Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Supplemental Information

EEO Statement:
Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

Accommodations:
MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.