"Student Services Specialist"

Summary Description

Under general/limited supervision this position is responsible for providing customer service to internal and external customers. This includes providing information to students and families, electronic and manual data collection, data entry, and filing. This is a Support Staff Union position as stated in the Support Staff collective bargaining agreement- Grade Level 9.

Specific Duties and Responsibilities

• Work at the College's information counter, phone center and or data entry center.
• Assist new and returning students in all processes related to Admissions and Registration office functions.
• Respond to inquiries from all Student Services Center Departments.
• Assist the Registrar in the coordination and training of part-time personnel and Student Workers.
• Actively participates in the recruitment process through the College's sponsored programs and through informal interactions with the community.
• Process credit and Community Enrichment registrations, drop/add forms, and withdrawal forms. Maintain relevant files.
• Assist in processing all chargeback acceptance/refusal forms for students attending other colleges.
• Perform other related duties as assigned.

Overall Purpose and Responsibility

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Minimum Qualifications

Education Required: Associate's Degree preferred

• At least one (1) to three (3) years of related work experience in student services.
• Demonstrated ability to communicate effectively and work with a diverse population.
• Demonstrated ability to handle multiple tasks.
• General working knowledge of personal computer, word-processing software, databases and spreadsheets.
• General knowledge of financial aid programs and academic advising.

Skills/Abilities /Knowledge /Other Requirements

• Organized and detail oriented.
• Strong commitment to customer service.
• Excellent interpersonal skills.
• Ability to maintain a positive attitude in a demanding work environment.
• Demonstrated knowledge of computer based programs including word processing, graphical presentations, database, spreadsheets, and electronic mail.
• Ability to input, update and maintain both manual and electronic filing systems.
• Ability to communicate effectively (both orally and written) with students, employees, other members of the College community, and the public.
• Ability to maintain and control confidential information.
• Demonstrated ability to work independently and be self-motivated.
• Ability to work evenings and weekends.