"Student Services Specialist"

Job Description

Working Title

Student Services Specialist

Position Status

Full Time

Department

Enrollment Services

General Summary

The Wrangler Express Center, including the Call Center, serves as the primary gateway for Odessa College, providing exceptional customer service to students, parents, and the community. As a first-call and first-visit resolution center, it offers comprehensive support for all student service-related inquiries. Whether visiting in person or contacting via phone, chat, or email, individuals receive prompt and guided assistance in areas such as admissions, registration, financial aid, and payment options, ensuring a smooth experience for those seeking information about attending the college. In addition to these services, the Wrangler Express Center offers front desk support for the OC Sewell Auto Tech Center and the Wood Health and Sciences Building.

Specific Position Duties

• Deliver high-quality customer service to current and prospective students, parents, and others who visit, call, message, or email the Wrangler Express Center and Call Center.
• Serve as the first point of contact by engaging and triaging students and community members, ensuring they receive appropriate assistance tailored to their needs.
• Exercise decision-making skills to process college admissions applications, related documents, and maintain accurate document imaging procedures.
• Guide students through the initial steps of enrollment, including admissions applications and residency requirements, ensuring a seamless transition into the college.
• Accurately determine and assign residency status to applicants.
• Receive and process high school and college transcripts as official college records.
• Respond to inquiries regarding admissions, financial aid, course registration, drops, adds, withdrawals, account balances, and holds.
• Assist students in navigating the college portal for tasks such as registration, accessing student information, and completing payments.
• Update student contact information upon request.
• Perform cashier duties, including receipting payments and maintaining security over cash funds.
• Reconcile the cash drawer daily and maintain an accurate balance log.
• Advise prospective and continuing students and parents on available payment options and guide them through the online payment plan process.
• Assist students in completing the Free Application for Federal Student Aid (FAFSA) and provide financial aid guidance.
• Advise students and parents on financial aid procedures, eligibility requirements, and the availability of federal, state, local, and institutional aid.
• Adhere to established policies and procedures, demonstrating flexibility in quickly learning new processes, multitasking, and problem-solving.
• Collaborate effectively within a team and work independently as needed to accomplish departmental goals.
• Participate in community and Odessa College-sponsored events to promote college programs and services.
• Contribute to campus-wide initiatives aimed at positioning Odessa College as the top community college in the nation.
• Perform additional duties as assigned.

Minimum Qualifications

• High School degree or equivalent
• Must be willing to work a flexible schedule, evening and Saturday work is required without supervisory oversight
• Keyboard skills with ability to produce and maintain accurate records and professional quality material
• Demonstrated background in assuming responsibility, initiative, and working under pressure in a fast-paced environment
• Demonstrated effective verbal and written communication skills including spelling, punctuation, and grammar.
• Work record demonstrating good rapport with the public and a genuine desire to work with a diverse student and community population.
• Dependable, particularly regarding time schedules
• Ability to operate standard office machines and software packages.
• Ability to follow policies and procedures and quickly learn new ones, multi-task, pay particular attention to detail.
• Demonstrated success of teamwork, decision-making and problem-solving skills.

Work Hours

Nature of the position will require work days and hours outside the normal college schedule.

Posting Number

P00514P

Quick Link for Internal Postings

https://jobs.odessa.edu/postings/13954