"Student Success Adviser"

Job Description:

• Are you looking for a full-time, permanent role as a Student Success Adviser?
• Do you have a Tertiary degree or comparable professional experience in a similar role?
• Have you got an understanding of Te Tiriti o Waitangi and its application in an educational context?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser for Te Wāhanga a Manaia - Faculty of Science and Engineering and Te Pukenga Wai - Faculty of Education, Health, and Psychological Sciences based at the Kelburn Campus as part of Tītoko - Centre for Student Success. The Student Success Adviser provides holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures.

Key responsibilities:

• Advising an assigned student cohort group using best practice case management principles.
• Identifying barriers facing students by utilising equity, diversity and inclusion policies, practices, and behaviours that lead to student success.
• Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.
• Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
• Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.

Ō pūmanawa - About you

The ideal candidate will:

• Be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance.
• Need to be an effective communicator with exemplary interpersonal skills and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team.
• Have effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.
• The ability to remain calm under pressure and thrive working with a diverse range of stakeholders.

Key requirements:

• Tertiary degree or comparable professional experience in a similar role.
• Demonstrated client-centred approach and service delivery skills.
• Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed oral and written communication skills and attention to detail.
• Sound understanding of academic statutes and student academic processes.
• Ability to work effectively in a team and manage a busy workload.
• An understanding of Te Tiriti o Waitangi and its application in an educational context.

Role Description - Click here to see further information, including salary details.

Close Date for Vacancy:

14 August 2025

Contact Details for Vacancy:

If you have any questions regarding this role please get in touch with Caleb Hochstetler, Team Leader, Student Success (caleb.hochstetler@vuw.ac.nz).

How to apply:

Please ensure you are applying for this role directly on our career's page and not via email. When applying for this position, candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.