Student Success Advisor

Metropolitan Community College comprises five campuses on the Missouri side of the Greater Kansas City area 47 major buildings and about 550 acres in all: MCC-Blue River, located in Independence, Missouri; MCC-Longview located in Lee's Summit, Missouri, MCC-Maple Woods located in the Northland of Kansas City, Missouri; MCC-Online and MCC-Penn Valley, located in Midtown Kansas City, Missouri.

MCC is accredited by the Higher Learning Commission. In addition, several programs have specific accreditations as well.

***MCC does not provide employer-paid sponsorships.***

Job Summary

Incumbents assist students with academic programs which include enrollment processes, course offerings, fees, course selection, test scores, financial aid eligibility and options, and other resources that will help students meet their educational and occupational needs.

Essential Functions

• Proactively advise students by creating a personalized education plan alighted with their career goal and a plan to fund their education, utilizing various academic advising and funding strategies
• Assist students in funding their education, by guiding them through the steps for financial aid and scholarships, explaining payment plan options, and helping identify alternative funding sources
• Develop and maintain relationships by establishing rapport and trust, educating on MCC programs and services, guiding on overcoming obstacles and referring to appropriate services
• Assist students with the process of transfer and promote transfer opportunities to MCC students
• Responsible for monitoring student academic progress, student enrollment, and other data
• Responsible for responding to early alerts with outreach to struggling students connecting them to academic and non-academic support resources
• Collaborate with faculty, staff and community agencies to assist students in achieving personal, career and academic goals
• Maintain thorough understanding of MCC programs, policies, procedures and systems to effectively and accurately guide students
• Maintain knowledge of federal, state and institutional policies and regulations pertaining to Federal Title IV, scholarships, tuition assistance, payment plans, and billing systems
• Coordinates with staff, departments, and agencies to communicate information, provide recommendations, represent the college and facilitate departmental operations
• Perform administrative tasks including providing general information via phone, email, or in person; addressing concerns and complaints; scheduling caseload appointments; greeting visitors and directing calls
• Perform other duties as assigned.

Qualifications, Knowledge, Skills, Abilities and Physical Requirements

Minimum Qualifications:

• Bachelor’s degree
• One (1) year experience related to advising, education, counseling or financial aid

Preferred Qualifications:

• Master’s degree

Knowledge, Skills and Abilities:

• Knowledge of applicable campus, local, state, and federal laws and regulations
• Knowledge of multi-line phone system
• Knowledge of two-way radio communications
• Knowledge of customer service principles
• Knowledge of record keeping principles
• Knowledge of computers and related software applications
• Knowledge of workshop and program principles and practices
• Knowledge of diverse populations and cultures; Bilingual
• Skilled in advising students on applicable policies and procedures
• Skilled in interpreting academic program requirements
• Skilled in reviewing and processing paperwork, forms, and/or other related items
• Skilled in developing and implementing programs and workshops
• Skilled in maintaining files, records and confidentiality
• Skilled in customer services principles and resolving conflicts
• Skilled in using a computer and related software applications
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Physical Requirements

Positions in this class typically require reaching, standing, walking, keyboarding, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Supplemental Information

EEO Statement:

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability.

Accommodations:

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act application procedures, please contact the Office of Human Resources.

Organization

Long before Kansas City looked the way it does today, a group of people believed the region needed a place where anyone could get an education that led somewhere. That belief became Kansas City Polytechnic Institute in 1915, and a few years later, the Junior College of Kansas City, one of the first schools in the country to award an associate degree. Over a century later, that same idea still drives the institution known today as Metropolitan Community College.

MCC is the oldest public institution of higher learning in Kansas City, Missouri, and that history isn't just a footnote. It's the foundation for a mission that hasn't changed: open doors, build skills, and help people move forward, whether that means a first degree, a career change, or a new trade learned close to home. Today, MCC offers 125 associate degree and certificate programs across five campuses on the Missouri side of the Kansas City area: Blue River, Longview, Maple Woods, Penn Valley, and MCC-Online, spanning 47 buildings and roughly 550 acres.

But campuses and buildings only tell part of the story. What makes MCC matter is the people inside them, faculty who show up for students navigating school alongside jobs and families, staff who help someone find their footing, and colleagues who understand that this work changes the trajectory of a life. MCC is accredited by the Higher Learning Commission, and several of its programs carry additional specialized accreditation, a reflection of a place that takes its responsibility to students seriously without losing sight of why the work exists in the first place.

For more than a hundred years, MCC has been part of how Kansas City grows and moves forward. The next chapter is being written now, by the people who choose to build their careers here. There's a place in that story for you.