"Student Success Coach"

Job Details

Student Success Coach

Closing Date:

Job Duties:
The Student Success Coach reports to and provides professional support for the Senior Director of the Student Success. The Coach provides meaningful advising, planning, support, and the necessary information to new and current students ensuring students can successfully matriculate, persist and graduate. The Coach will be expected to provide essential student support for curricular information to assist in short-term and long-term academic program selection, plan of study guidance and review, and proactive strategies to ensure successful persistence through degree completion. The services of the Coach are vital for supporting students. The Student Success Coach requires flexibility in working with Center Staff, new and prospective students. The position may require limited travel for workshops and engagement activities. The Coach works extended hours as needed during registration and other campus events.

ESSENTIAL FUNCTIONS:
• Meet annual goals established by the Associate Vice President of Enrollment Management and Student Services and the Senior Director of the Student Success
• Provide professional delivery of accurate individualized basic academic advising regarding Athens State University’s programs of studies
• Support the efforts of the Senior Director of Student Success to continually improve the services of transfer success advising, including retention initiatives
• Assist students with program information for appropriate program selection, developing an initial plan of study, providing periodic review of progress and proactive outreach for support of persistence through degree completion
• Support students from enrollment through graduation as needed
• Resolve student questions and problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems with follow up to ensure resolution of each issue
• Re-enroll and assist with registering students for coursework by focusing on outreach and retention efforts
• Work collaboratively with other departments and services across the university to support student degree completion
• Work with students to ensure a solid academic plan of study and ensure continued registration
• Be familiar with and assist students with the Alabama Transfers program
• Maintain, update, and disseminate resources that facilitate students’ awareness, understanding and improvement of their academic standing and progress
• Help maintain student materials
• Comply with all policies of the University
• Demonstrate flexibility and adaptability to changing work scope and tasks based on need
• Actively work towards building cooperative and collaborative relationships with peers and internal faculty and staff
• Maintain “open door” to internal and external customers
• Identify opportunities for improvements to work practices and offers viable solutions for implementation
• Proactively engage in problem solving related to tasks in this position with internal and external people
• Routinely practice self-monitoring by assessing self to make improvements or take corrective action to improve performance
• Complete other tasks as assigned

Required Qualifications:
QUALIFICATIONS REQUIRED:
• Master’s degree
• Minimum of one year of experience in student advising/counseling or admissions/student services related work on the postsecondary level
• Experience in an academic advising setting in a university environment, preferably four-year institution
• Evidence of building strong collaborations with campus units and community partners
• Experience in computer operations and accessing information digitally with support software
• Ability to maintain confidentiality

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:
PREFERRED:
• Effective oral and written communication skills
• Ability to work independently
• Ability to maintain effective working relationships with students, faculty, staff and the public
• Knowledgeable of the University’s transcript evaluation process
• Knowledgeable of the University’s registration procedures
• Computer skills comparable to work environment
• Strong sense of customer service and a positive attitude
• The ability to think creatively and problem solve
• Good organizational skills
• In all facets of primary and secondary responsibilities, be able to react to change productively and handle other tasks as assigned.

WORKING CONDITIONS:
• Ability to remain in a stationary position such as standing and/or sitting for up to 65% of the time
• Ability to lift up to 25 pounds
• Frequently communicates with others to exchange information
• Frequently uses repeating motions of the hands/fingers to operate computer and other office productivity machinery
• Occasionally tasked with operating a motor vehicle
• Occasionally works extended hours as needed during registration and other campus events.

Salary Schedule:
Salary Band: P100
To view salary schedules, visit: https://www.athens.edu/about/offices/human-resources/salary-schedule-tables/
Salary will be commensurate with experience and qualifications.

Special Instructions to Applicants
Unofficial transcripts should be from the college or university which verifies qualifications for the position.

Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)

Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.

To be considered for this position please visit our web site and apply on line at the following link: https://jobs.athens.edu/postings/search

About Athens State University

Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Presently, over 3,100 students have selected Athens State because of its neighborly environment where 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 80% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was featured in the 2015 Best Value Online College Rankings by OnlineU.org for four online programs including computer science, accounting, education and human resources. The University offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 350 full and part-time employees with approximately 90 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. Seventy-five percent of the full-time faculty members hold a terminal degree. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.

Athens, Alabama is located in north Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society’s “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.

In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.

Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Vice President of Enrollment and Student Support Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.