Student Success Coach I

Position Summary Information

Responsible for creating and maintaining relationships with individual students that promote student satisfaction and retention. The Student Success Coach I (SSC 1) meets the non-classroom support needs of students by providing direct solutions to student-related problems, where possible, and by acting as a relationship manager to ensure campus partners provide effective solutions when not within the SSC 1’s scope.

Essential Duties and Responsibilities

1. Serve as the students’ non-faculty primary point of University contact, develop and build supportive relationships with students through virtual and in-person modalities and efficiently track, trend, and assess student needs.
2. Clearly, concisely, and thoroughly advise students on program requirements, academic policies, rules of matriculation, and procedures, assisting with student scheduling and comprehensive degree planning.
3. Serve as a primary contributor to the University’s knowledge base concerning student needs and recommend updates and/or changes to programs, policies and processes, as needed.
4. Initiate and maintain communication to students via all appropriate media, managing outbound activity including the number, type, and nature of student interactions within caseload.
5. Participate in re-recruitment campaigns to re-enter withdrawn students into the University.
6. Meet retention goals including percentage of active student case load that is retained.
7. Participate in or conduct group event sessions to effectively achieve the University’s recruitment, enrollment and retention objectives.
8. Meet with chairs and deans on curricular changes, declaration trends, course schedule needs, desired course sequencing, potential career paths, graduate admission requirements, and desired pre-professional and research activities.
9. Refer and facilitate student engagement with campus support services.

Education and/or Experience

Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Experience as an academic advisor in a higher education setting is desirable.