Student Success Coach (PA)

Using a holistic and ecological approach, the Student Success Coach is primarily responsible for supporting students as they persist through their first year at the College. Through extended orientation, students develop fluency with academic, financial, wellness, and engagement-related success strategies, policies, and timeline.

Maintain an accurate understanding of student academic progress, financial aid standard of progress, and applicable risk factors impacting student success. The Student Success Coach work will be closely aligned with the Professional Academic Advisor in the Academic Advising and Transfer Services Office.

Qualifications:

A. Educational Background: Bachelor of Art or Science degree required in Education, Social Work, Human Services, or related field. Master’s degree in related fields mentioned preferred.

B. Experience: Minimum of two years professional experience in student counseling, residential life, student support, or academic advising at the College level required, preferably in a community college setting. Demonstrable experience supporting students in both individualized and group settings. Ability to work with a diverse student population to provide a variety of student support and triage services to students. Knowledge and understanding of student development theory and practice are required.

Essential Functions:

1. Provides holistic support to students
2. Monitors student challenges with the College’s early alert systems (Starfish, Chatbot, etc.)
3. Working with Academic Advising and Transfer Services (CAATS), ensures student completes New Student Intake Survey and follows up when key indicators show need for intervention.
4. Maintains frequent contact with advisees, building a trusting and supportive relationship.
5. Works collaboratively with professional and faculty advisors to support students.