Student Success Coordinator

About Us

Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia.

Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond.

Job Summary

This position is responsible for providing comprehensive academic advising, student support services, recruitment assistance, and admissions processing for students within the College of Nursing and Health Sciences. The position supports student success through academic guidance, progression monitoring, admissions coordination, and record management. Additionally, the role serves as a key point of contact for prospective and current students, facilitating engagement, retention, and successful program completion.

This position is funded through a four-year strategic partnership with Phoebe Putney Health System designed to support workforce development initiatives and student success within the College. Continued employment is contingent upon the availability of funding, satisfactory job performance, and institutional need.

Responsibilities

• Advises students (50%)
  • Provides academic advising to Associate of Science in Nursing (ASN) students and Registered Nurse to Bachelor of Science in Nursing (RN-BSN) students as needed.
  • Assists students in developing educational and career plans aligned with academic and professional goals.
  • Registers students for classes and assists with course selection and schedule development.
  • Processes schedule revisions and registration-related transactions.
  • Monitors and tracks student academic progress and program completion requirements.
  • Corresponds with students through phone, email, virtual platforms, and in-person meetings.
  • Refers students to appropriate university and community support resources.
  • Processes drop/add requests, withdrawals, program changes, name changes, and other student records transactions.
  • Reviews and responds to student alerts and early intervention notifications.
  • Assists students with transfer admissions, transfer credit evaluations, and articulation processes.
  • Provides information regarding university policies, academic requirements, and graduation expectations.
• Process student applications (25%)
  • Responds to inquiries from prospective ASN and RN-BSN students.
  • Processes and reviews applications for completeness and accuracy.
  • Maintains communication with applicants regarding admissions requirements and deadlines.
  • Coordinates with university departments, including Admissions, Registrar, Financial Aid, and Student Affairs.
  • Prepares and forwards completed applications to the Admissions Committee for review.
  • Assists students through transfer and admissions processes.
  • Maintains admissions records and applicant databases.
• Assists in managing student records (10%)
  • Maintains and updates pre-nursing and nursing student records.
  • Assists with preparation of graduation applications and degree completion documentation.
  • Supports admissions review processes and acceptance notifications.
  • Assists with clinical compliance and credentialing requirements, including tracking required documentation.
  • Ensures student records are maintained in accordance with university policies and FERPA regulations.
• Coordinates Recruitment activities (10%)
  • Represents the college at recruitment events, career fairs, open houses, and community outreach activities.
  • Assists with student recruitment initiatives and enrollment management efforts.
  • Maintains and updates college website content related to student services and admissions.
  • Develops, updates, and distributes recruitment materials, brochures, and marketing resources.
  • Participates in information sessions for prospective students and community partners.
  • Serves as a liaison between the College of Nursing and Health Sciences and strategic community partners to support workforce development initiatives.
  • Coordinates communication and collaborative activities with community partners to strengthen existing partnerships and identify opportunities for new collaborations.
• Performs related duties as assigned (5%)
  • Performs related duties as assigned.

Required Qualifications

• Associates degree from an accredited institution in education, counseling, student affairs, healthcare administration, business, or a related field.
• Three (3) years of experience in academic advising, student services, admissions, enrollment management, higher education administration, or a related field.
• Equivalent combinations of education and experience may be considered.

Preferred Qualifications

• Bachelor's degree in higher education, counseling, student affairs, healthcare administration, nursing, or a related field.
• Experience working with nursing, allied health, or healthcare professional programs.
• Experience using student information systems and advising software.
• Experience in recruitment, admissions, and retention initiatives in higher education.

Knowledge, Skills, & Abilities

• Knowledge of university policies, procedures, and academic regulations.
• Knowledge of student advising principles and best practices.
• Knowledge of admissions, registration, and graduation processes.
• Knowledge of FERPA and student privacy regulations.
• Knowledge of issues and trends affecting traditional, adult, and transfer learners.
• Knowledge of computers and standard office software applications.
• Skill in organizing and managing multiple priorities and deadlines.
• Skill in problem solving and decision making.
• Skill in maintaining accurate records and preparing reports.
• Skill in providing excellent customer service.
• Skill in oral and written communication.
• Skill in establishing and maintaining effective working relationships.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu.

For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.

Equal Employment Opportunity

Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.

Other Information

GUIDELINES

Guidelines include university policies and procedures, the Family Educational Rights and Privacy Act (FERPA), accreditation standards, admissions policies, and the university catalog. These guidelines require interpretation and application of policies to a variety of student situations.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied and specialized duties related to academic advising, admissions processing, recruitment, and student support services.
• The position requires balancing multiple priorities while addressing the unique needs of individual students.
• The purpose of this position is to facilitate student success, retention, progression, and program completion.
• Successful performance contributes to enrollment growth, student satisfaction, and achievement of institutional goals.

CONTACTS

• Contacts are typically with students, prospective students, faculty, staff, administrators, healthcare partners, and members of the community.
• Contacts are made to exchange information, provide guidance, resolve problems, coordinate services, and support student success initiatives.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting, standing, walking, bending, or reaching as required.
• The employee may occasionally lift and carry light objects.
• The work is performed primarily in an office environment, with occasional travel for recruitment and outreach activities.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.