Student Success Manager

About this Opportunity

• Continuing, Full-Time
• Students Directorate
• CQUniversity Rockhampton, Bundaberg, Mackay Townsville, Cairns or Sydney
• Higher Education Worker Level 8
• Total Remuneration $135,403 to $150,810 pa (including salary of $114,418 to $127,437 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Students Directorate is responsible for enhancing the student experience and success across the University, including the delivery of advising services, student support initiatives, and strategic programs that improve retention, engagement, and outcomes.

As a key leader within Student Advising, you will play a pivotal role in shaping a consistent, high-quality advising model across CQUniversity. Your primary objective will be to design and implement advising frameworks, tools, and capability initiatives that enable personalised, evidence-based support across the student lifecycle. You will analyse advising data and student insights to drive continuous improvement, collaborate with stakeholders to embed best practice, and support change initiatives that strengthen the student success ecosystem.

We are seeking a strategic and collaborative professional with strong experience in program design, stakeholder engagement, and large-scale organisational initiatives. You will confidently lead projects, influence practice, and deliver high-quality outcomes in a complex environment.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Demonstrated experience designing and implementing student advising, support or student success frameworks in a complex organisation.
• Proven ability to analyse data and insights to inform decision-making, continuous improvement and strategic outcomes.
• Strong stakeholder engagement and communication skills, with the ability to influence practice across diverse teams.
• Experience developing capability uplift initiatives, including training, resources or professional learning programs.
• High-level organisational and problem-solving skills, with the ability to manage competing priorities and deliver quality outcomes.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 10 May 2026

Job Requisition ID: 7241

Contact Details:
Kylie Carige
(07) 4923 2873
k.carige@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.